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Iphone 4 to itunes sync problem

azzabrute

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iTunes has recently stopped working and closing on me every time I sync it to iPhone 4... It gets to music part after backing up and box pops up saying there is a problem and iTunes has to be closed.. I havent done anything different to either one for this to have happened.. Might be latest update I have installed on phone.. Anyone else had problems like this or know what it could be?? I have reinstalled iTunes and I have restored phone to try elemintate problem....
 

Truckmaster70

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My iPhone 4, 4.3.3, won't complete a sync with iTunes 10.4.0.80 in Windows 7. In fact, it hangs at the backup stage, so I can't even restore it. After several hours I give up and end up "slide to Cancel", and ultimately have to use Task Manager to force iTunes to quit. I have tried this 10 times now, after performing PC repairs, disk repairs, reinstalling iTunes, rebooting the iPhone, rebooting the PC... All to no benefit.
 

iCrank

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I'm usually willing to help by recreating the problem and trying to fix the issue myself but this is a issue I have never heard of and can't even imagine how to get that.

If either of you have a antivirus installed on your pc, turn it off while trying to sync. See if that helps.
 

iHolophyte

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Truckmaster70 said:
My iPhone 4, 4.3.3, won't complete a sync with iTunes 10.4.0.80 in Windows 7. In fact, it hangs at the backup stage, so I can't even restore it. After several hours I give up and end up "slide to Cancel", and ultimately have to use Task Manager to force iTunes to quit. I have tried this 10 times now, after performing PC repairs, disk repairs, reinstalling iTunes, rebooting the iPhone, rebooting the PC... All to no benefit.

I had this problem with mine, but luckily I was still under warranty with Apple, so I gave them a ring and he talked me through it over the phone. Works a treat now! Don't ask me what was sone I was to busy following instructions. My tip is phone Apple customer services
 
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azzabrute

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I had manually removed all checks on apps and music etc.. Found out it was in my movies, some helmet camera footage I had converted to mp4 file.. It wouldn't allow me to sink about 20 movie files at once but eventually I got them all on there In smaller doses.. Weird but that's what happened..
 

iCrank

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azzabrute said:
I had manually removed all checks on apps and music etc.. Found out it was in my movies, some helmet camera footage I had converted to mp4 file.. It wouldn't allow me to sink about 20 movie files at once but eventually I got them all on there In smaller doses.. Weird but that's what happened..

Nice.
 

iHolophyte

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azzabrute said:
I had manually removed all checks on apps and music etc.. Found out it was in my movies, some helmet camera footage I had converted to mp4 file.. It wouldn't allow me to sink about 20 movie files at once but eventually I got them all on there In smaller doses.. Weird but that's what happened..

Good to know for when it happens to someone else. Mine wasn't that bad I don't think
 

TimboNZ

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Am having this same issue and have done everything (re installs, reboots, deleting old backups) I can find on the net till now.. including the yelling at it... still didn't work!

Am going to try to do the sync on a different PC and see what happens then will try the untick apps, music and movies etc and see how I go. Will report back as this is a REALLY annoying problem and if anyone else has it they would want to know the soloution!

Tim
 

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