I need help my phone is stuck on factory mode

Discussion in 'iPhone 4' started by luphillip041, Jan 21, 2016.

  1. luphillip041

    luphillip041 New Member

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    Hi my I think my phone is stuck on a loop.Rays of black and white appear then it says it needs to be plugged into iTunes. can anyone help me.

    Sent from my SM-G386T using Tapatalk
     
  2. luphillip041

    luphillip041 New Member

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    And I plugged it into iTunes and it didn't work

    Sent from my SM-G386T using Tapatalk
     
  3. J. A.

    J. A. Super Moderator Staff Member

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    When your iPhone shows the iTunes logo, it doesn't help when you simply connect it to iTunes. You have to restore it using recovery mode. Here are the instructions:
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    It's necessary to follow them exactly, or else this won't work.

    Hope that helps.
     
    • Agree Agree x 1

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