Customer Service Thread
- Thread starter DannyBoy
- Start date
Customer Service Thread
- Thread starter DannyBoy
- Start date
KiiMoGee
New Member
same here... I've been waiting for 2 weeks for a reply....
I'm scared they may have up and left with my money !!!
I'm scared they may have up and left with my money !!!
A couple of weeks ago I received an email from Atomic requesting which colors of Hybrids I wanted in exchange for my returned aluminum cases. Gladly I responded. A week had gone by without any delivery status, so I emailed again. They responded within a couple of hours, stating shipping this week. They are gearing up production and have put more people on their support team.
I look forward to receiving mine since my friend has the new hybrids, and they look great. No significant signal loss.
I look forward to receiving mine since my friend has the new hybrids, and they look great. No significant signal loss.
I also contacted James the other day about my replacement with the new Hybrid and James responded within a few hours.
He just told me to let him know what color I wanted and he will send it over to Unni and have it shipped. I did email back and still awaiting the confirmation about my color selection and replacement status.
So I guess they are getting things done, slowly but surely.
He just told me to let him know what color I wanted and he will send it over to Unni and have it shipped. I did email back and still awaiting the confirmation about my color selection and replacement status.
So I guess they are getting things done, slowly but surely.
Hi all,
I wish I could have made my first post on this forum under different circumstances such as an introductory post, but unfortunately, I had to dive in straight into this Atomic customer service (or the lack of) thread….
I placed my order on 1/1/11 – 6 days ago and have not heard back from Atomic other than a quick email notifying me that my order was placed.
To make matters worse, the order status on my order status page on their website reads: “You've paid $0.00 of $91.36”, and up on top, it reads: “Order Status: Awaiting Payment” – which is complete BS!!! I have a paypal receipt clearly showing I paid! And I show the funds have been withdrawn from my bank account.
I have just called Mr. Shankar on what I believe is his cell phone (obtained from BBB). I better get an answer on this, or we should start thinking about a class A action lawsuit!
Someone from Atomic needs to address this issue (and everybody else’s pending orders).
I wish I could have made my first post on this forum under different circumstances such as an introductory post, but unfortunately, I had to dive in straight into this Atomic customer service (or the lack of) thread….
I placed my order on 1/1/11 – 6 days ago and have not heard back from Atomic other than a quick email notifying me that my order was placed.
To make matters worse, the order status on my order status page on their website reads: “You've paid $0.00 of $91.36”, and up on top, it reads: “Order Status: Awaiting Payment” – which is complete BS!!! I have a paypal receipt clearly showing I paid! And I show the funds have been withdrawn from my bank account.
I have just called Mr. Shankar on what I believe is his cell phone (obtained from BBB). I better get an answer on this, or we should start thinking about a class A action lawsuit!
Someone from Atomic needs to address this issue (and everybody else’s pending orders).
jp.mylittlepwny
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My order number is 4279, placed 11/28/2010 at 8:37PM
Paid in full the day of. Received confirmation of payment, have yet to receive any e-mail notifying me that my paid items have shipped.
Have since tried to contact you guys twice. Once through your website, the other through e-mail. No response.
Would appreciate an update asap. This is becoming ridiculous.
Paid in full the day of. Received confirmation of payment, have yet to receive any e-mail notifying me that my paid items have shipped.
Have since tried to contact you guys twice. Once through your website, the other through e-mail. No response.
Would appreciate an update asap. This is becoming ridiculous.
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Folks,
DO NOT GO BY THE STATUS ON THE CART'S INHERENT PROGRAM. We use another system linked to the shipping carriers / UPS and FEDEX and USPS. The cart software is not robust for our needs. Email sales@atomiciphonecase.com and you will receive a response. We also are discovering a bug on our contact us submission page. We will rectify that soon as we find out where it is (We think with our ISP.)
James
DO NOT GO BY THE STATUS ON THE CART'S INHERENT PROGRAM. We use another system linked to the shipping carriers / UPS and FEDEX and USPS. The cart software is not robust for our needs. Email sales@atomiciphonecase.com and you will receive a response. We also are discovering a bug on our contact us submission page. We will rectify that soon as we find out where it is (We think with our ISP.)
James
jp.mylittlepwny
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My order number is 4279, placed 11/28/2010 at 8:37PM
Paid in full the day of. Received confirmation of payment, have yet to receive any e-mail notifying me that my paid items have shipped.
Have since tried to contact you guys three times. Once through your website, the other through e-mail (sales@atomiciphonecase.com), and lastly through this forum. No direct response to date.
Would appreciate an update asap. This is unacceptable.
Update: Opened a dispute claim through Paypal. Immediate response. This is the way to go it would seem. My item was supposedly shipped 3 weeks ago. Will update again if it actually arrives.
Paid in full the day of. Received confirmation of payment, have yet to receive any e-mail notifying me that my paid items have shipped.
Have since tried to contact you guys three times. Once through your website, the other through e-mail (sales@atomiciphonecase.com), and lastly through this forum. No direct response to date.
Would appreciate an update asap. This is unacceptable.
Update: Opened a dispute claim through Paypal. Immediate response. This is the way to go it would seem. My item was supposedly shipped 3 weeks ago. Will update again if it actually arrives.
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jp.mylittlepwny
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Turns out my item actually hasn't shipped yet. According to USPS they received my shipping information electronically from Atomic, but has still not yet received the actually case they were suppose to ship to me over a month ago. This was on Dec 20th.
jp.mylittlepwny
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When will I receive an update on when my items that were purchased and paid for on November 28th, 2010 will be shipped? Or better yet if they will be shipped at all?
Yes it will fit the Verizon iPhone4, and we have already sold several without issue.
James
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