Backup issue

Discussion in 'iPhone 6' started by ubeturass, Jul 31, 2020.

  1. ubeturass

    ubeturass New Member

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    My wife is locked out of her iphone 6 due to a forgotten password. I have purchased a new, unused iphone 6s and I'm thinking I can restore her data from a backup. My concern is that the backup will also restore her forgotten password as well rendering the new phone just as useless as the old.
    Any advice.
     
  2. J. A.

    J. A. Super Moderator Staff Member

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    Welcome to iPhone Forums!

    Did she forget a password (iCloud ID, e.g.), or the passcode?

    If it was the passcode (the combination used to access/unlock the iPhone):
    Restoring from a backup doesn’t restore the passcode.
    In that case, it wouldn’t have been necessary to get a new device. Erasing the iPhone with the forgotten passcode and restoring it from a backup would work as well.

    Just make sure to write down the new passcode right after creating it.

    If she forgot the password for the iCloud ID:
    That’s way more complicated, as an iDevice locked by Activation lock can’t be unlocked. In this case, she will have to visit the next Apple Store, make sure she can prove that she’s the owner of the device (billing), and ask for help.
     
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