New user pass code help

Discussion in 'iPhone 7' started by Kodivet, Feb 4, 2017.

  1. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    20,005
    Likes Received:
    25,498
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Did you enable Find my iPhone in Settings - iCloud? If so, go to www.icloud.com/find on a computer. Login with your iCloud ID and password.
    At the top of the browser window, you'll find "All Devices". Select it, then select your iPhone, and click "Erase ...".
     
    • Like Like x 2
  2. Steegs80

    Steegs80 New Member

    Joined:
    Oct 17, 2011
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    @Kodivet-
    Your fix is a lengthy process, but can be done.
    First, you need iTunes- you need to use another pc and download it to a flash drive.
    Then install from that flash drive to your pc.
    After you install iTunes, you need to download the current iOS for your phone- go to Download iOS Firmware for iPhone, iPad, iPod Touch, Apple Watch and Apple TV. to get the one you need.
    Then you need to open iTunes and plug your phone in to your pc.
    Then boot your iPhone into recovery.
    Once your phone is recognized on the pc and in iTunes, hold the shift key down and click on restore.
    You can search for the downloaded iOS version you saved and click ok.
    It will restore the entire phone to new, out of the box.

    This happened to me as well and it worked for me.
    Good luck.
     
  3. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    24,479
    Likes Received:
    20,839
    Trophy Points:
    113
    Location:
    Regina, Canada
    The OP's problem is due to the inability to get past the password requirement in restoring the iPhone. Also, when restoring through iTunes there's no need to separately download the proper firmware file, it will automatically be downloaded and installed as part of the restore process.
     
    • Agree Agree x 1
  4. bear7962

    bear7962 Well-Known Member

    Joined:
    Feb 8, 2013
    Messages:
    1,786
    Likes Received:
    1,040
    Trophy Points:
    113
    You may have to temporarily turn off your anti virus to get iTunes on your computer is it won't finish loading. Once you have done that, follow Scifan's advise.
     
    • Like Like x 1

Share This Page