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iphone face gone black

annablle

New Member
Joined
Apr 30, 2015
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colwyn bay
My iPhone 4 face has gone black I can just about see my icons but cant tell what they are and cant see any thing so am unable to use the iPhone please can you help thank you in advance.
 
Have you tried a hard reset by pressing the Start and home buttons at the same time?
 
If you can still faintly make out the app icons on your home screen, it sounds as if the backlight on your screen has failed. If this is the case, a screen replacement would be necessary. Do you live close enough to an Apple Store to go there? If so, make a Genius Bar appointment to have a diagnostic test done on your phone. This would confirm whether or not the backlight itself has failed.

Is your iPhone still recognized by your computer? If so, back up your phone before going to the Apple Store.

If a screen replacement is warranted, Apple will tell you how much it will cost. However, since your iPhone is as much as 5 years old, have you considered upgrading if the iPhone does require repair?
 
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