Backuptrans - media files not transferred to iPhone X

Discussion in 'iPhone Help' started by tyr0ne, Jun 14, 2018.

  1. tyr0ne

    tyr0ne New Member

    Jun 14, 2018
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    I recently switched from a Samsung S7 edge to an iPhone X and used backuptrans to transfer whatsapp. Unfortunately I cannot access the media files (neither photos nor videos or audio) on the new iPhone X.

    During the process the software also transferred all the media files but somehow I cannot open them in the app.

    Do you have any idea what the problem could be and how to fix it?

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