When I went to change my plan to the shared everything plan the other day, I was told by customer care that my iPhone 5 is showing up as a "non-VZW device". I recently got a replacement through insurance, does this have anything to do with it?
My iphone 5 is labeled as Non-VZW device
- Thread starter SamiAwwad
- Start date
Was the iPhone 5 active and on your VZW line after you got it replaced? Or did you get it replaced, kept it inactive and decided to activate it when changing your plan to a shared everything?
- Thread Starter
- #3
I immediately put my 4g SIM card from my broken one into the replacement as soon as I received it in the mail. But when I tried going to shared everything, it said my line was not eligible to be on the shared everything plan. I called Verizon today and they put a request to rename my device on my account so hopefully that works
Once your SIM is in, you have to call *228 to program your device. Otherwise, your device won't be activated on the line associated with the SIM. Or you can head over to My VZW and manually do it.
- Thread Starter
- #5
The problem is that the iPhone 5 is 4G so *228 doesn't work on that phone or any other 4G device. It activates on its own once it registers to the network. My phone works and everything but I can't make account changes that involve my phone.
- Thread Starter
- #8
Yeah I think it's some sort of reset or they refresh the account. I work at a Verizon retailer but even this is beyond my systems at work.
