Iphone 5 power button not working

Discussion in 'iPhone 5' started by blessed, Feb 14, 2013.

  1. blessed
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    blessed New Member

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    Anyone else having an issue with the power button not working on the iPhone 5? I've contacted apple and they ARE aware but gave me some nonsense about no longer being under warranty. I find this interesting because this is a hardware issue. I will most likely call back and speak with someone else
  2. Skimonkey
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    Skimonkey Super Moderator Staff Member

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    Hi blessed-no sorry, I my power button is working fine. Shouldn't your iPhone 5 have a full year warranty on it-it hasn't been a year yet has it?

    Also, have you used the assistive touch feature to control your phone off/on. That may help you on the interim until you get this resolved.

    Go to settings-general-accessibility-assistive touch-turn ON.
  3. scifan57
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    scifan57 Super Moderator Staff Member

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    The warranty on the very first iPhone 5 purchased won't expire until September21, 2013. Your phone is still under warranty.
    If you go to this site and enter the serial number of your iPhone, it will tell you exactly what coverage you have. https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Last edited: Feb 14, 2013
  4. itzmeigh
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    itzmeigh New Member

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    I have been having a bit of trouble with the top power button. Like it isn't very responsive. I haven't decided if it is the button not working or my case interfering. I have a new case on order and should be in just any day now. I was hoping that would solve the problem.
  5. Tristan
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    Tristan Member

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    All iPhone 5 has 1 year warranty, and the apple shops are very keen to help
  6. blessed
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    blessed New Member

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    THAT'S just how it starts. From my previous dealings with apple they have ALWAYS been very accommodating, however, the rep that we had the other week must have been a former android employee and has yet to be schooled on the exemplary service that apple gives to their customers because that person acted as if we've had the phone for 10 years! When I have a few minutes to waste, I'll get back on the phone and start again, or if not just make an appt.
  7. blessed
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    blessed New Member

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    Yep. I'm currently using that now. It's my only other option. The rep was nice enough to tell me that.
  8. blessed
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    blessed New Member

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    Ok. Just got off the phone with them again, and I've got to tell you, I'm a bit disappointed. Since we don't have an apple care plan we no longer qualify for phone support, however, since it is a hardware issue, they agreed to speak with me long enough to gather my info so they can send a box for us to ship the phone back to them. Seems like the stellar customer service passed away with Steve Jobs :-(
  9. Ds2983
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    Ds2983 New Member

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    About 3 weeks after I got my Iphone 5 my power button would only work if it was pressed more on the right side. After a day of pressing it and my screen remaining on I took it in to the apple store and with my care my they replaced it.
  10. blessed
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    blessed New Member

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    Same thing happened to my son. His became so bad that the button wouldn't work at all. He had to use the "assisted device" to lock the screen. Typical Apple (just LOVE them) said bring it in and they would replace it. He was in and out in about 5 mins!!! LOVE APPLE!!!!

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