Bluetooth Problem

[Steve Kellow]

Bluetooth

I recently purchased a Bose Sound Link "Bluetooth" Speaker III. After linking I found that the volume kept dropping to half at random. Assuming is was a new product fault, I replaced the Bose unit. I have now received the replacement and the exact same problem exists. I assumed it was therefore the phone. I have contacted and connected the phone with Apple Diagnostics but the problem continues.

 

[scifan57]

Are you using any other bluetooth accessories at the same time?

 

[Steve Kellow]

I've been on to Apple Support today, very polite, and stated my diagnostics report showed no problems. Finally suggesting I return the Bose - again.

I have subsequently found that the problem is called 'Bluetouth Dropout' and there are references to it occuring with many versions of iOS, in particular iOS 8.1 and between many devices - specifically mentioned was the Apple Bose issue.

So, I'm not very pleased with Apple support and I guess the problem can be solved by switching off the iPhone completely and on again. Are Apple working on the problem, I have no information, but it would have been nice if they'd told me there was an issue. To be fair. Bose haven't even replied to the 2 e-mails I have sent them.