I'm helping a family member remotely transition to an iPhone 7. We plugged their iPhone 5 into their laptop, iTunes recognized it, and created a full back up. When we plug the new iPhone 7 into the same laptop, iTunes does not recognize the phone at all. I've updated iTunes to the current version. I went to Device Manager and tried to update the iPhone drivers but it said they were up to date. When the phone is plugged into the computer I can see it in Windows Explorer and access the Internal Storage. I kept getting a Windows pop up for a program called Phone Companion so I turned off AutoPlay to stop this from trying to take control, but the phone is still not recognizable in iTunes.
Any ideas on what else I can try?
Any ideas on what else I can try?