audio alerts for messages does not work

[geno368]

I have a 4S that used to use the Timba alert when I get a message. Al of a sudden I got a very short audio of it one time and all the rest is a vibrate. Now I only get the vibrate. I have de-selected the settings and re-selected the alert settings and have also re-booted the phone. I download the updates automatically. Any suggestions? Thanks in advance

 

[willerz2]

Try a hard reset. Press and hold both the power and home buttons simultaneously until you see the Apple logo, then release both. Toggle it to your preference again and see if its resolved.

 

[geno368]

Will a hard reset loose my contacts?

 

[KevinJS37]

Will a hard reset loose my contacts?

No. It's absolutely safe.

 

[geno368]

I did the reset 2 times with same results....re-checked the settings...same results

 

[geno368]

I turned off the "find my iphone" and redid the reset. It worked fine ONE time and is back like it was...Where can I go to get help for this?