hello scifan57, many thanks for your reply. it explains a lot and has helped a great deal. thank you again and take care.

hello, have just been an iphone of which i know nothing about but i have 2 problems: one: from what i can see, my internet connection appears to be showing on my home network. going into settings > wi-fi shows a tick next to my internet connection name then a closed padlock then a dot below 2...