Thanks.... That was my thoughts exactly. If a new unit fails at no fault of the customer in the first 90 days it should have been replaced new. I could see if someone had played a part in a new product failing ( abuse, drops, water) that Aplple could replace a newer product with a refurbished...

The young man working at Apple never came right out and said " refurbished". After my original phone bricked in front of him he said " Hang on and we will get you another phone". He then proceeded behind the counter where there were a few drawers of iPhones in small white boxes ( It was a...

The post was in reference to my new iPhone SE that I purchased new 3 weeks ago. The new iPhone SE was bought at full price $399 plus tax. After it failed after 3 weeks they replaced it with a refurbished iPhone. So in the end I ended up paying full price for a refurbished phone.

I was glad it actually bricked in front of them. It made for a lot less explaining. I would be lying though if I said I was 100% satisfied in my heart over this. I know many have explained that a refurbished phone is actually better because everything has been checked out. I don't think any...

Just to let everyone know ...The Apple Store replaced my phone at my visit today. My phone was actually working when I went into the Apple Store for repair but shortly after it bricked and they replaced.

Thanks for the information and the help...I hope they have a replacement phone to give me since the iPhone SE has had such a shortage. I tried for 2 months catching one in stock at the Pittsburgh Apple Store and finally did on 6/11/2016. The crazy thing during the 2 months I was trying to...

I guess my issue with all this is my phone will be 30 days old on Monday when I go into the Apple Store for a repair visit. I paid $425 including tax for a new phone. It just doesn't sit right with me that after a short period I'm gonna be handed back a used phone. I would think most people...

I haven't really paid that much attention but I know I have had it fail after laying it face down and face up. I normally just lay it down and walk away. I haven't actually had it brick while I was holding it. I know this sounds crazy but believe me it's frustrating to have a new iPhone do this...

It shuts down whenever I put it down and won't turn back on by pressing the on/off button. You have to hold down the on/off plus the home button for 10-15 seconds. It works fine as long as your using it but within minutes of going idle its bricked. My phone has been babied since I got it. I have...

Right now that is my only option on Monday. I was hoping a fix or trick was out there but none have surfaced. It was shutting down once a day but now it's every time I lay it down it shuts itself off. Thanks for the input.

Thanks scifan57 for our quick reply.. I hope Apple can resolve my issue during my visit since I don't live near any Apple stores and a return visit would be a headache. I am not sure what they can actually do at the store as far as downloading anything they we couldn't do at home. After Apple...

I purchased my iPhone SE 16 GB on 6/11/2016 from the Apple Store. I have no apps, no pictures & no music downloaded to my phone. I am currently running ios 9.3.2 on the phone also. I hadn't had any issues with my new phone until 7/4/2016 when my phone completely shut down on it's own. My...