SE Battery Issue?

Discussion in 'iPhone SE' started by Russtopher, Nov 17, 2018.

  1. Russtopher

    Russtopher Active Member

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    I really like my SE and want to keep it. However, it has recently begun to act funky. The battery charge will go from 100% down to VERY low in a matter of minutes. Sometimes while it is on the charger. But, when I shut the phone off, then back on, it will jump back up to nearly fully charged. The battery health beta lists the battery health at 97%. When an Apple tech did a remote test of the battery, they said that the battery itself is fine and healthy.

    Anyone else ever have this issue? I would rather not upgrade to the I phone 8.

    Thanks
     
  2. zstairlessone

    zstairlessone Well-Known Member

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    My 5S does some wonky discharging but otherwise nothing like what you have. Two people I work with have had issues exactly like you describe, one on an 8 Plus, the other on a 7. They ended up sending both in to Apple and have replacement devices now.
     
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  3. Russtopher

    Russtopher Active Member

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    Thanks. T-Mobile is replacing it for free, with Apple refurbished model. Do refurbished models come with a healthy battery?
     
  4. scifan57

    scifan57 Super Moderator Staff Member

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    Refurbished iPhones come with a new battery and likely a new case and screen if necessary. They look and work just like new.
     
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  5. Russtopher

    Russtopher Active Member

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    Thanks. Good to know. I really did not want to go to the I Phone 8.

    Thanks
     
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  6. Russtopher

    Russtopher Active Member

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    Scifan57

    I deleted al info and settings on the phone, then reset everything from a very recent I Coud back-up. Do you think that may resolve any software issue it may have?

    Thanks
     
  7. scifan57

    scifan57 Super Moderator Staff Member

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    If the problem was software related it could help. If there is a hardware issue restoring from a backup won't help.
     
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  8. Russtopher

    Russtopher Active Member

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    You are correct. I tried that. Did not work.

    Thanks
     
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  9. scifan57

    scifan57 Super Moderator Staff Member

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    A full diagnostic at an Apple Store Genius Bar would determine the cause of your problem. The appointments are free and if a repair is needed you’ll be quoted the out of warranty repair cost if your warranty has expired.
     
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  10. Russtopher

    Russtopher Active Member

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    T-Mobile has already ordered me a refurbished, replacement SE. can I assume that it will come with a new battery?

    Thanks
     
  11. scifan57

    scifan57 Super Moderator Staff Member

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    Like I said earlier, all refurbished iPhones come with a brand new battery. Let us know how your replacement iPhone works.
     
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  12. Russtopher

    Russtopher Active Member

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    B1E24E83-3EB7-427B-BDDB-56C22E130675.jpeg

    Will do.

    Thanks
     
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  13. Russtopher

    Russtopher Active Member

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    I took possession of the refurbished SE yesterday. It appears to be operating much better (battery longevity) than my previous SE.

    Thanks
     
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  14. scifan57

    scifan57 Super Moderator Staff Member

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    Thanks for the update.
     

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