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Need help iPhone 7plus please

polizzotto33011

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Hello, my friend gave her old Iphone 7 plus and We have tried everything watched youtube video . and still nothing...what can I do to unlocking the phone? Thank you for your time.

Gina
 
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Is the iPhone iCloud locked and asking for an unknown Apple ID and password to activate the iPhone? If so, there is no way past this problem without the Apple ID and password of the original owner. Does your friend have this ID and password?

BTW, I've moved your thread to the iPhone Help Forum where it will receive more attention.
 
She has been trying to get into her iCloud for days..but thanks for responding back!! Really do appreciate it.. and sorry about that I am new [emoji2356][emoji2356]
 
If she is the original owner of the iPhone and can prove it to Apple's satisfaction ( receipts, etc.) Apple may help remove the iCloud lock.
 
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