iPhone 5 latest iOS and same iTunes

Discussion in 'iPhone 5' started by dvtrv, Feb 21, 2017.

  1. dvtrv

    dvtrv Member

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    today I found that all entries in my ducuments app have completely disappeared.

    Last time this happened I downloaded a version of the app and they all reappeared.

    This didn't work this time.

    I was using iCloud to store everything for this app.

    What can I do to get back to how it was?

    Can anyone help please?

    Thanks in advance.
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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    Do you have a backup that dates from before the documents disappeared/
     
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  3. dvtrv

    dvtrv Member

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    I have yes
     
  4. carolineM

    carolineM Well-Known Member

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    You could try force quitting the App. Double tap the Home Button to bring all running Apps into view and then swipe up on your Documents App. Wait a few moments and then re-open.
     
  5. J. A.

    J. A. Super Moderator Staff Member

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    Try restoring from that backup where the documents were still included. See if this brings them back.
     
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  6. dvtrv

    dvtrv Member

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    Thanks J. A.

    I don't know how to go about this.

    Can you help me please?
     
  7. J. A.

    J. A. Super Moderator Staff Member

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    Did you backup to iTunes or iCloud? With an iCloud backup, you'll have to erase your iPhone, before you can restore it.
    Here are Apple's instructions for restoring from an iTunes or iCloud backup:
    Restore your iPhone, iPad, or iPod touch from a backup
    I hope that will help.
     
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  8. dvtrv

    dvtrv Member

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    Thanks again J. A.

    I'm not confident in my iCloud backup as suspect this is why I have current issues.

    Can you suggest an alternative suggestion?

    I don't fancy clearing phone to discover I'll fall very short and be left in the lurch
     
  9. J. A.

    J. A. Super Moderator Staff Member

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    If you have a backup to iTunes, use it to restore your iPhone.

    Are the documents saved to iCloud Drive, or just to iCloud?
     
  10. dvtrv

    dvtrv Member

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    I was working with the iCloud option.

    Is there a way I can look and see if in iCloud?
     
  11. J. A.

    J. A. Super Moderator Staff Member

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    Not really, if the files are not in iCloud Drive.

    It's possible to get back files from iCloud if they have been deleted. Maybe it will help in your case as well.

    Go to www.icloud.com on a computer, using a browser. Login. Then select "Settings". When you scroll to the bottom, you'll find something like "Restore files". Select it. If you find your missing documents there, it's possible to get them back to iCloud.
     
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  12. dvtrv

    dvtrv Member

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    They're not in there. That's my concern you see.
     
  13. dvtrv

    dvtrv Member

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    If no sign in there, is there anything I can do?

    I've always backed up to my PC.

    I'm lost without the documents app and all it's entries.

    Any help is greatly appreciated.

    Thank you

     
  14. J. A.

    J. A. Super Moderator Staff Member

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    Restore from your backup to iTunes. This backup includes nearly everything on your iPhone. Afaik, these files are backed up as well, and they will reappear when you restore from that backup.
     
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  15. dvtrv

    dvtrv Member

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    No sign in iCloud.

    How about from my iTunes backup to my PC that I've doing for years?
     

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