iPhone 4s deleting contacts randomly?!? HELP!

Discussion in 'iPhone Help' started by crynickk, Oct 22, 2011.

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  1. crynickk
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    crynickk New Member

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    Hello all, recently i purchased an iPhone 4s the day it came out and have loved it ever since i got it. However, last night while i was out i checked my contacts and i had gone from 234 contacts to 115!! I was so confused to what happened so i of course googled it and nothing came up, I was out last night and just thought i would restore from my last backup when i get home. So this morning thats what i did, all worked well and my contacts were back on my phone and i was happy that i fixed it without any problems.... Or so i thought... i exited my contacts app and started moving some apps around my springboard, then went into my contacts once more and i see i now have 95 contacts, when i JUST literally had my 234 contacts back. I restored from last backup once more, got my contacts back, exited the contacts app, came back in and now back to 95 contacts. WTF please help me guys it seems everytime i leave the contacts app it deletes a random amount of my contacts! What to do ?!?! :((
  2. Unleashed
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    Unleashed Administrator Staff Member

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    it could be that the last time you backed up your device you had that many contacts? so when you restored to a backup in itunes it restores the 94 contacts.
  3. crynickk
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    crynickk New Member

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    No, because i can backup my phone and it will restore it to 234 contacts, and as soooon as i leave the app, it deletes half of them.
  4. Unleashed
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    Unleashed Administrator Staff Member

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    Could some of them be on the sim card? try go into the options and import contacts
  5. crynickk
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    crynickk New Member

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    allready tried that, no luck. im really stuck here, i just want this problem fixed.. could it possibly have to do with iCloud and iCloud syncing my contacts to 95 because thats all iCloud has saved??
  6. crynickk
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    crynickk New Member

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    any suggestions??
  7. crynickk
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    crynickk New Member

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    BumpPp
  8. fullstress
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    fullstress New Member

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    Did you check groups on top left and make sure it's on all contacts and not just pc or iCloud? Just a thought
  9. zuluwhiskeyfox
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    zuluwhiskeyfox New Member

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    I'm going to be following this thread. My iPhone has done this as well. Only worse. Would delete all contacts from my iPhone, iTunes, and yahoo. Thankfully they were still in an other app on my Mac called entourage. From there I was able to restore my contacts. This happened several times. I have since stopped syncing with yahoo. Since I stopped syncing to yahoo the problem went away. Not much of a solution as I would rather be syncing to yahoo. I'm thinking about switching to gmail. Wonder if things will be smoother over there.
  10. sfwolf13
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    sfwolf13 New Member

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    We are having the exact same issue. For no reason at all, all of my contacts disappeared from my phone, I couldn't even add one back in. Tried the Import SIM Contacts, and nothing happened. Just another quirk with the phone. The phone wasn't being used at the time the contacts disappeared.
  11. Rooster123
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    Rooster123 New Member

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    I am having the exact same problem. They need to fix this.
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  12. Debbferr
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    Debbferr New Member

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    I am having this problem also... any fixes?? How frustrating!
  13. zig9449
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    zig9449 New Member

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    Okay guys, i do not know for sure but this is probably why this is happening

    It is probably because you are using more then one account to sync/backup your contacts.

    First, check ALL email accounts, and make sure "Contacts" is toggled off in all accounts. When doing this in iCloud make sure you choose to "keep on iPhone"

    Now make sure that absolutely nothing else is set to sync/backup your contacts, especially iTunes. iTunes sucks at this.

    Now make sure you have all your contacts (adding the missing contacts if possible)

    Now make sure you are connected to WiFi. You must be connected to WiFi for this to work.

    Go to:

    Settings> iCloud> toggle Contacts on.

    Now all your contacts are backed up to iCloud, and will always be restored to your device as long as you have an iCloud email address added. Even after restoring and setting up as new device. Onve iCloud is enabled, then anything you toggled on in Settings> iCloud will be downloaded to your phone.

    I have had similar problems with my contacts and it was solely because I had "Contacts" toggled on in more then one email account.

    If you are use to using something else to backup your contacts, I would drop whatever it is, and use iCloud only. (It clearly was not working too well if you have missing contacts any way;))

    On a side note:

    Every time you add a contact, it will automatically be saved to iCloud as long as you are connected to WiFi. So after this there is nothing you eve need to do to make sure you always have all of your contacts provided you added/enabled iCloud with Contacts toggled on. Contacts is toggled on in iCloud by default so all ya have to do is make sure that nothing else is doing the same thing.

    I hope this fixed your problem. Like i said, i dont know for sure but really sounds like a multiple account syncing conflict with your contacts.
    Last edited: Apr 16, 2012
  14. Debbferr
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    Debbferr New Member

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    Thank you.... Unfortunately that didn't work. I don't know what in the world is happening but I think I will bring it in to a Verizon expert to see if they can help!!
  15. ChiJake
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    ChiJake New Member

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    I have been having this same problem. I don't sync my iphone with anything (icloud, itunes, yahoo, etc......) and don't have any apps installed other than the ones that came with the phone. I've had my iphone4 for over 14 months and this just started happening back in Feb.
  16. juiceoj08
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    juiceoj08 New Member

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    I have had exactly the same problem. I first restored my iPhone 4s from iCloud, this didn’t restore my contacts then after restoring my phone from computer back up my contacts stayed for about 30 seconds - 1 min before disappearing again! I finally figured out that the problem was iCloud. I removed my iCloud account from my phone and eventually my contacts have stayed.

    I had to go on to my iCloud through ie to find out that my contacts were not there any more.

    But I want to use iCloud and I have no idea how to without it overwriting my contacts with its incomplete list!

    I also have no idea why iCloud has decided to delete some of my contacts?!?!?!
    Last edited: Jun 7, 2012
  17. zig9449
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    zig9449 New Member

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    This usually happens because another email account also has Contacts toggled on.

    When you use iCloud to backup your Contacts, you need to make sure that no other email account has contacts toggled on or your contacts will get messed up one way or another.

    I use iCloud for backing up contacts... And I never have any problems...and all my contacts are there as long as iCloud is the only email account that my contacts toggled on
  18. jimt29
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    jimt29 Member

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    Yesterday my daughter told me that some of her contacts have disappeared from her iPhone 3g. She doesn't connect to a PC or the Cloud. I don't think she even has a backup.

    She probably has about 50 or 60 contacts and 10 or so simply are no longer there.

    Has anyone contacted Apple to discuss this problem?
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