Goes offline

[shug2]

After a short time of inactivity with our iPhone 6+, they show no network connection/offline when we try to access anything. Any ideas?

 

[J. A.]

Welcome to iPhoneForums, shug2!

If it's just the Wi-Fi that's not connected when you unlock your device: the iPhone was designed to disconnect after a short period of inactivity ( a few minutes).

 

[shug2]

Thank you for the welcome, J.A. It's not just the Wi-FI; it shows no network connection. We have to completely shut down the phone.

 

[J. A.]

Which software is installed on your iPhone? The most recent version would be iOS 8.1.2. If your device isn't up to date, update it and see if this solves your network problem.

If it's up to date, reset it. This won't remove any data or settings, it just might remove a few glitches. To reset it, press and hold Home and Power button until you see the Apple logo. Let go of both as soon as it's visible. The iPhone will power up on it's own.

If this doesn't help, reset your network settings in Settings - General - Reset. This will remove all the information you set up for your network, also the Wi-Fi password. You'll have to set up the network again afterwards.

Hope that helps.