Can't connect to iTunes

Discussion in 'iPhone X' started by ratnagopal, Jul 10, 2018.

  1. ratnagopal

    ratnagopal New Member

    Joined:
    Jun 14, 2012
    Messages:
    13
    Likes Received:
    1
    Trophy Points:
    3
    Iphone can not be connected to Macbook. The software of Macbook is Mac Sierra 10.13.5
    iOS is 12 beta.
     
  2. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    15,697
    Likes Received:
    20,491
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Make sure iTunes is up to date. The latest version is 12.8. The latest macOS is 10.13.6. In case updating iTunes doesn‘t help, update your macOS version.

    Use a different cable, a different USB port, if necessary. Unplug all the USB accessories except for the iPhone. Check the lightning port on your iPhone for dust or debris.

    Also make sure the iPhone trusts the computer. Your iDevice should be unlocked and on the Home screen.

    Restart iPhone and Mac, then try connecting your iPhone again.
     
    • Like Like x 2
  3. ratnagopal

    ratnagopal New Member

    Joined:
    Jun 14, 2012
    Messages:
    13
    Likes Received:
    1
    Trophy Points:
    3
    Thanks for response.
    Let me clarify. iTunes Version is 12.8 and Macbook is with 10.13.6.

    Post updating to these versions today I am facing the problem.

    Photos app recognizea the iPhone. But itunea does not recognize.

    Did a few trouble shooting with apple support on call. Also reloaded software 10.13.6 on macbook.
    But the problem persisted.
    Pop up says that downloading software for connecting iphone to iTunes. Software gets download but it does not get installed since the "software is not available in the server"
     
  4. Old Goat Ninja

    Old Goat Ninja Well-Known Member

    Joined:
    Mar 1, 2017
    Messages:
    237
    Likes Received:
    296
    Trophy Points:
    63
    My home computer does that (a PC laptop). Sometimes it'll take multiple attempts (I'm talking 10 or more), sometimes it'll work the first time.

    Unplugging USB from computer and turning on phone (unlocking), connecting cable to phone, then plugging unlocked phone and cable into USB on laptop usually gives me the best chance of it working. My home laptop has 3 USB's, and neither work any better than the other, plus, like you said, photo import pops up, so computer recognizes something is plugged in.

    Anyways, I have no idea why this problem persists. I've had this issue for a couple years now lol. It's at the point now where I don't even try. I think the last time I plugged my phone into my computer was 6 months ago, and even then it didn't connect to iTunes. I just pulled all my photos off to save them.
     
    • Like Like x 2
  5. ratnagopal

    ratnagopal New Member

    Joined:
    Jun 14, 2012
    Messages:
    13
    Likes Received:
    1
    Trophy Points:
    3
    Even earlier I had problems in synchronizing photos frok Macbook to iPhone through iTunes.
    Somehow Apple seems to have not addressed this hit seriously.
     
  6. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    19,006
    Likes Received:
    16,325
    Trophy Points:
    113
    Location:
    Regina, Canada
    Have you considered deleting iTunes from your computer and reinstalling it. A couple of years ago iTunes on one of my PCs wasn’t working properly so I did that and it then worked perfectly.
     
    • Like Like x 1
  7. ratnagopal

    ratnagopal New Member

    Joined:
    Jun 14, 2012
    Messages:
    13
    Likes Received:
    1
    Trophy Points:
    3
    I updated both my Apple MacBook & MacAir with OS 10.13.6. Can't connect iPhones to both laptops. It is asking to install software which is not possible.
    If any of you updated macOS 10.13.6 pls revert with your experience
     
  8. Old Goat Ninja

    Old Goat Ninja Well-Known Member

    Joined:
    Mar 1, 2017
    Messages:
    237
    Likes Received:
    296
    Trophy Points:
    63
    Yup, doesn't help. I gave up. Works perfectly on my work computer though (also PC laptop).
     
    • Informative Informative x 1
  9. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    19,006
    Likes Received:
    16,325
    Trophy Points:
    113
    Location:
    Regina, Canada
    Do you have any devices on iOS 11 that you can try connecting to iTunes on your Mac? If it works, it will eliminate the Mac as the problem. The problem could be an issue with the iOS 12 beta on your iPhone.
     
    • Agree Agree x 1
  10. Old Goat Ninja

    Old Goat Ninja Well-Known Member

    Joined:
    Mar 1, 2017
    Messages:
    237
    Likes Received:
    296
    Trophy Points:
    63
    I know you're asking OP, but I'll add (in case OP doesn't have other iDevices), for me, iTunes doesn't recognize any of my iDevices, iPod, iPad, etc. Only on my home PC laptop. I think it's something limited to that computer. USB's work fine, computer sees them, but iTunes does not.
     
  11. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    19,006
    Likes Received:
    16,325
    Trophy Points:
    113
    Location:
    Regina, Canada
    • Like Like x 1
  12. zstairlessone

    zstairlessone Well-Known Member

    Joined:
    Feb 12, 2012
    Messages:
    2,195
    Likes Received:
    3,550
    Trophy Points:
    113
    Are you getting the allow this computer... message when you connect?

    Is your phone unlocked when you connect?
     

Share This Page