youtube open app

Discussion in 'iPhone Help' started by DukeOfURL, Nov 11, 2019.

  1. DukeOfURL

    DukeOfURL New Member

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    previously, I was using an older version of iOS on my 7+, then about a week ago I finally decided to upgrade it to the latest version.

    Now, when a YouTube video plays, it plays on their website, through Safari, not their app that is installed, and there's a black button near the top to open app, and so I've done that, but it doesn't open the app, it opens the app store and offers to get it, even though I already have it. It acts like it doesn't know the app is already installed.

    I've tried deleting it and re-downloading it, that didn't help.

    Help!
     
  2. 933

    933 Well-Known Member

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    Do a hard restart on the phone by holding the volume down button and the power button at the same time until the screen comes up with an apple and then let go of the two buttons.
     
  3. DukeOfURL

    DukeOfURL New Member

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    I forgot to mention that I have also restarted the device many times, as well as this time, and that did not help.
     

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