At about 8:30 pm eastern time tonight, while in the middle of texting with a friend, my iphone 4 became deactivated. Status on upper left hand corner displayed "no service" and the only thing I could access was an activation screen. When I tried to activate, I received a message saying "activation failed because server is busy, please try again later." Before I realized exactly what had happened, I called Sprint and they said nothing was wrong on their end and that I was running the latest version of iOS (not true I was running ios 6 beta 4). Because I could not get passed the activation screen, the technical department told me that their is nothing that they could do and that they were creating a ticket for me to bring my iphone to the nearest repair station.
After getting off with Sprint I connected my iphone to my mac and ran Itunes. A dialog box came up on the screen that stated " your iphone's software has expired and must be updated." I Hit ok, to send away the dialog box and then clicked on check for updates. Itunes stated that my software is up to date. Let me also state that I had previously, on several occasions, tried to do an update over the air through settings on my phone before it deactivated and it always said my software was up to date. Even though I knew I had ios 6 beta 4 which I downloaded through the developer site over a month ago, I did not really put too much effort into downloading the current realease. Anyhow, I decided to login into my developer account and saw that the current release had been available since September 19. I downloaded it, and then had to use xcode to restore my phone to the current release (Funny how itunes nor the over the air method would allow me to upgrade from beta 4 to current release). Finally after restoring to the current release, the activation worked and I was back on the sprint network.
Even though I should have looked into upgrading shortly after the current release came out, I did not expect to be put out of service like that. I find that highly unprofessional. I use my phone for business and an interruption like that could have cost me. An email from either Apple or Sprint would have been nice.
After getting off with Sprint I connected my iphone to my mac and ran Itunes. A dialog box came up on the screen that stated " your iphone's software has expired and must be updated." I Hit ok, to send away the dialog box and then clicked on check for updates. Itunes stated that my software is up to date. Let me also state that I had previously, on several occasions, tried to do an update over the air through settings on my phone before it deactivated and it always said my software was up to date. Even though I knew I had ios 6 beta 4 which I downloaded through the developer site over a month ago, I did not really put too much effort into downloading the current realease. Anyhow, I decided to login into my developer account and saw that the current release had been available since September 19. I downloaded it, and then had to use xcode to restore my phone to the current release (Funny how itunes nor the over the air method would allow me to upgrade from beta 4 to current release). Finally after restoring to the current release, the activation worked and I was back on the sprint network.
Even though I should have looked into upgrading shortly after the current release came out, I did not expect to be put out of service like that. I find that highly unprofessional. I use my phone for business and an interruption like that could have cost me. An email from either Apple or Sprint would have been nice.
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