some sound gone after little water on phone 6s

Discussion in 'IPhone 6S' started by jg001, Jun 5, 2017.

  1. jg001

    jg001 New Member

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    hi guys

    please help :( my phone got caught in a little water in my handbag not like i dropped it fully in the sink. i didn't realise till 11 hours later that some sound had gone so my phone is currently sat in some rice to try and dry anything out.
    what works - get a ringtone sound upon people calling me
    Now the following wont work -
    -Text message tone
    -when calling i cannot hear the the other person
    -video sound/music sound/email sound
    even when i go into the settings for text messages and play the tones nothing sounds the ringtones for calls of course does.

    Find it odd that the ring tone sound works compared to all other sounds? i think its going to be a repair job before i do this however i just want any advice on what may have been damaged? not insured

    UK JG
     
  2. 933

    933 Well-Known Member

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    Have you tried a reset of the phone. Hold power and home button until apple logo shows and let go. Might help. May not. Worth a try at least if you have done so already. Just some food for thought. Good day!!
     
  3. J. A.

    J. A. Super Moderator Staff Member

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    When your iPhone gets wet, do not use it. If it's turned off, don't turn it on. If it's turned on, either leave it and hope you don't get notifications. Or turn it off. Using the device might cause a short circuit. These might also be the reason why you get a ringtone, but a few other things don't work.

    Better wait until you know it is completely dry. Rice is not the best method. If you have some of those silica gel sachets, use these.

    Take it to the next Apple Retail Store to get advice.
     
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  4. jg001

    jg001 New Member

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    thank you tried that a few times hasn't helped
     
  5. scifan57

    scifan57 Super Moderator Staff Member

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    Since water damage can cause corrosion on the logic board that gets worse over time, it's important to get your iPhone to a service centre as soon as possible.
     
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  6. jg001

    jg001 New Member

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    thank you i have switched it off for the night i dont have any silica gel wouldn't be able to get any quickly either. i will call the retail store thank you
     
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  7. J. A.

    J. A. Super Moderator Staff Member

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    You're welcome.
     

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