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Problem on locked screen

joefagundes

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Hi folks!
On my daugther's iPhone 4s after upgrade to IOS 9.1
a second keyboard appears on locked screen, but not all the time, can anybody help me to take it off?

 

J. A.

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Welcome to iPhoneForums!

Try resetting her iPhone. This won't remove data or settings, but it might help with your problem.
To reset, press and hold Home and Power button until the Apple logo appears. Let go of both, the iPhone will power up on it's own.
 
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joefagundes

joefagundes

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Thanks J.A!
Is it the same thing as powerOFF and powerON back again?
 

J. A.

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Not exactly. Apple calls it "force restart", some would call it "reboot". It's not turning off and on again, though.
 
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joefagundes

joefagundes

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I've tried but the problem persists, when the locked screen it's on and the second keyboard appears on top of it i can still put the code(pin) but it uses the second keyboard not the default one, very strange!!!!
 

scifan57

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On the possibility that something in settings is causing the problem, try resetting all settings. Go to Settings>General>Reset>Reset All Settings. This will not delete any data but you will have to re-enter any passwords for sites that normally remember you.
 

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