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iPhone 6 “Touch Disease” Responsible for Around 11% of Current Apple Store Repairs

Maura

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iPhone 6 Plus phones suffering touch screen glitch.JPG

Last week we reported on the widespread reports of touch-screen issues with the iPhone 6 and 6 Plus. AppleInsider reports that according to its own research into what it is calling “touch disease,” approximately 11% of an Apple Store’s daily iPhone service work involves this problem. This makes it a bigger repair issue than any other single repair issue that Apple retail employees are currently having to deal with.

AppleInsider says that it examined data from four high-traffic Apple stores over a 6-day period, encompassing 3 days before the first reports of the issue, and 3 days after the news broke.

AppleInsider found that in the 3 days prior, the stores had 2,804 customers coming in requiring help from specialists or geniuses with problems with their iPhones. Of that 2,804, 547 were there for their iPhone 6 and 965 were there for their iPhone 6 Plus.

After the news broke of the “touch disease,” there was an obvious surge in customers wanting help with the problem at those same four stores, according to AppleInsider.

“In our notes, we started calling it by a specific name we made up at our store because we all knew it,” one Apple specialist told AppleInsider. “Management said we had to refer to it as flickering.”

The specialist also told AppleInsider that Apple had taken 6 months to issue official instructions about how to deal with the issue, which was basically that the only way to deal with it was to replace the unit.

“It’s about time that the Apple press got a whiff of the problem,” an Apple Genius told AppleInsider. “I’m getting tired of pulling service stock out of the box, and seeing the exact same problem that the customer has on the replacement before I leave backstage.”

It seems that only the iPhone 6 and iPhone 6 Plus is affected by the issue, as there are no reports of the iPhone 6s or iPhone 6s Plus having any such problems.

Source: Sources: iPhone 6 series 'touch disease' now accounting for about 11% of Apple Store repairs
 

scifan57

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My iPhone 6 Plus had this problem and I received a free replacement under AppleCare+ two weeks ago.
 
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Junior

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Update: My iPhone 6 plus is almost unusable now. The touch disease has gotten so bad, I have to flex my phone a few different directions just so I can swipe a few things on the screen. I get maybe 3 minutes of usage and the rest of the time, it's unusable.

If it wasn't for Siri and my Apple Watch I'd be completely phoneless. This blows.
 

brixtonboy

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Update: My iPhone 6 plus is almost unusable now. The touch disease has gotten so bad, I have to flex my phone a few different directions just so I can swipe a few things on the screen. I get maybe 3 minutes of usage and the rest of the time, it's unusable.

If it wasn't for Siri and my Apple Watch I'd be completely phoneless. This blows.

Sad news, what's the score from now on, can your iPhone be fixed? Are you getting a new one ?


Gregory lsaacs r.i.p.
 

Junior

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It can't be 'fixed' from visiting the Apple store, they can offer a replacement at $450. Basically a refurbish ... BUT, since touch disease is a thing that will affect all iPhone 6 and 6 Plus phones eventually, there's no guarantee that the same issue won't affect the replacement too.

I'm out of Apple Care and the phone is 2 years old. Options are very limited.
 

scifan57

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It can't be 'fixed' from visiting the Apple store, they can offer a replacement at $450. Basically a refurbish ... BUT, since touch disease is a thing that will affect all iPhone 6 and 6 Plus phones eventually, there's no guarantee that the same issue won't affect the replacement too.

I'm out of Apple Care and the phone is 2 years old. Options are very limited.
I was lucky that my AppleCare+ hadn't yet expired when my iPhone 6 Plus exhibited the symptoms.
 

woesong01

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It can't be 'fixed' from visiting the Apple store, they can offer a replacement at $450. Basically a refurbish ... BUT, since touch disease is a thing that will affect all iPhone 6 and 6 Plus phones eventually, there's no guarantee that the same issue won't affect the replacement too.

Sounds like getting out now would be wise. I may go to EBay with mine, which is two months old - a replacement, my third Plus, and I understand a refurbish at that.

By the way, why is your replacement price so high? I paid $329 I think it was for my own.


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Junior

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Sounds like getting out now would be wise. I may go to EBay with mine, which is two months old - a replacement, my third Plus, and I understand a refurbish at that.

By the way, why is your replacement price so high? I paid $329 I think it was for my own.


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The only reason I can think of it being different is that I live in Canada. And then I own an iPhone 6 Plus 64 GB.
 

brixtonboy

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Every thing is so expensive in Canada . Do you only pay tax when you buy something or what?


Gregory Isaacs r.i.p.
 

scifan57

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Every thing is so expensive in Canada . Do you only pay tax when you buy something or what?


Gregory Isaacs r.i.p.
In Canada we pay Provincial and Federal sales taxes at the time of purchase. They are added to and not included in the advertised price, unlike the VAT in the U.K., for example.
 

woesong01

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In Canada we pay Provincial and Federal sales taxes at the time of purchase. They are added to and not included in the advertised price, unlike the VAT in the U.K., for example.

The US is like that. They're hunters, they shoot anything that moves or is still. That's pretty much every eventuality. They tax income and outgo (sales) and if you try to sit on it they will tax growth (interest, capital gains). You want to place your earnings in property? Fine. Property tax.

And if you try and hide from them they'll fine you and you might go to jail unless you're a bloated carrot-top buffoon, in which case it's the authorities who hide.


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brixtonboy

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So does that mean it all costs the same or just sounds like it costs more ?


Gregory Isaacs r.i.p.
 

Junior

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Every thing is so expensive in Canada . Do you only pay tax when you buy something or what?


Gregory Isaacs r.i.p.
Tax is not included in advertised prices. Also, taxes are deducted from payroll as well, automatically.

So your taxes are taxed.

Free health care aint cheap. Just sayin'
 

woesong01

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And, back to the topic at hand, a class action over the Touch Disease is brewing in Canada.

New iPhone 6 'Touch Disease' Class Action Lawsuits Filed against Apple in Canada is a Troublesome Trend - Patently Apple
https://apple.news/AlMqYVIE5NISBicnGYz1ssg



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