iPhone 11 wont light up when on a call..?

Discussion in 'iPhone 11' started by Ashley Wallace, May 13, 2020.

  1. Ashley Wallace

    Ashley Wallace New Member

    Joined:
    May 13, 2020
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    If I’m doing FaceTime or a video chat I have no problem but when on an audio call when I pull my phone away from my face it won’t light up and if I hit the power button it will light up for about 2 seconds but the screen won’t respond.
    I do have a waterproof case on my phone and I’m wondering if that’s the problem? I need the waterproof case though because of work and a two year old lol.
     
  2. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    24,731
    Likes Received:
    21,126
    Trophy Points:
    113
    Location:
    Regina, Canada
    Test your iPhone without the case to see if the problem persists.
     
    • Like Like x 2

Share This Page