iCloud issues

Discussion in 'Off-Topic Discussion' started by jrod491, Nov 10, 2019.

  1. jrod491

    jrod491 New Member

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    I’ve set up Family Sharing and added my wife. She accepted and we are supposed to share only storage. However her iTunes account still only shows her on the free 5GB plan. Any one have recommendations on what to do?
     
  2. J. A.

    J. A. Super Moderator Staff Member

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    Welcome to iPhone Forums!

    To share iCloud storage, you’ll have to upgrade to at least 200 GB. If you’ve already done that, make sure it’s enabled in your iCloud settings (Shared Features in Family Sharing).
     
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  3. jrod491

    jrod491 New Member

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    I’ve done all that. I’m on the 2TB plan. She shows up in my “family storage” but it says not using next to her name. Is there a setting she’s supposed to select on her end
     
  4. J. A.

    J. A. Super Moderator Staff Member

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    She should have received a message and accepted. I think you’ve mentioned that she already did that.
    Try unsharing the storage (stop sharing iCloud storage), and then sharing it again. Make sure she accepts the invitation she gets.

    If that doesn’t work, restart both your devices. Sometimes that might do the trick.

    Otherwise you might have to contact Apple Support.
     
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  5. jrod491

    jrod491 New Member

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    Thank you!
     
  6. J. A.

    J. A. Super Moderator Staff Member

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    You‘re welcome.
     

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