What's new

Help please lost contacts and calendar info

lizzieh

New Member
Joined
Apr 25, 2013
Messages
15
Reaction score
0
Just picked up my phone to look at a date and my calendar is empty - and all my contacts have disappeared. Please can someone help?
 

J. A.

Administrator
Staff member
Joined
Oct 26, 2014
Messages
21,793
Reaction score
31,768
Location
Apetlon, Austria
Are Calendar and Contacts enabled in the account you use to sync to your iPhone?

Force close the Calendar app and open it again afterwards. Also make sure all groups that sync contacts to your device are enabled in the Contacts app.

If the suggestions above don't help:
Which account do you use to get calendar events and contacts to your iPhone?

Btw:
I've deleted the thread you started with the same topic. Besides fragmenting the conversation and making it hard to follow, duplicate posts and threads are against our rules.

Please keep any discussion of your problem to this thread.
 
OP
lizzieh

lizzieh

New Member
Joined
Apr 25, 2013
Messages
15
Reaction score
0
Yes they are both enabled. I have force closed both and done a reset. I don't understand the next part of your post.
 

J. A.

Administrator
Staff member
Joined
Oct 26, 2014
Messages
21,793
Reaction score
31,768
Location
Apetlon, Austria
In the Contacts app, tap Groups at the top left. Are all of the groups/accounts that sync contacts to your iPhone enabled?
image.jpg
 
OP
lizzieh

lizzieh

New Member
Joined
Apr 25, 2013
Messages
15
Reaction score
0
I don't have groups :( and sorry about duplicate, am on phone with poor reception so thought original post hadn't uploaded.
 
OP
lizzieh

lizzieh

New Member
Joined
Apr 25, 2013
Messages
15
Reaction score
0
Also the + is greyed out so I can't add an appt in calendar.
 

J. A.

Administrator
Staff member
Joined
Oct 26, 2014
Messages
21,793
Reaction score
31,768
Location
Apetlon, Austria
Login to iCloud using a browser. If your iPhone is running iOS 8 or later, you're able to do this on the iPhone. Otherwise you'll have to do this on a computer.

Make sure the entries are still there. If they are, sign out of iCloud on your iPhone, and sign in again.
 
OP
lizzieh

lizzieh

New Member
Joined
Apr 25, 2013
Messages
15
Reaction score
0
I am still on 7.1.2 and away from home

:(

For my info where do I sign out of iCloud on my phone?
 

J. A.

Administrator
Staff member
Joined
Oct 26, 2014
Messages
21,793
Reaction score
31,768
Location
Apetlon, Austria
In Settings - iCloud.
In iOS 7.1.2, it's not "signing out" of your iCloud account, if memory serves right. You should find "Delete Account" there.

Don't delete the account before you know that calendar events and contact infos are still in iCloud.

You can look at these from any computer, it doesn't have to be your own.
 
OP
lizzieh

lizzieh

New Member
Joined
Apr 25, 2013
Messages
15
Reaction score
0
Thanks it will have to wait until I get home Mon as I have no access to a computer until then. Am camping! Will let you know how I get on.
 
OP
lizzieh

lizzieh

New Member
Joined
Apr 25, 2013
Messages
15
Reaction score
0
I'd like to know why this happened.
 

J. A.

Administrator
Staff member
Joined
Oct 26, 2014
Messages
21,793
Reaction score
31,768
Location
Apetlon, Austria
That could be caused by your network, or the software on your iPhone. The latest version for the iPhone 4s is 8.3.

Maybe the problem doesn't exist any more as soon as you have a better internet connection.

Here are a few more ideas. Try these before removing iCloud and setting it up again:
Make sure time and date are right on your iPhone.
Turn off Contacts and Calendars in Settings - iCloud, and enable them again.
In Settings - Mail, Contacts, Calendars, make sure you use iCloud as your default account. iCloud should also be set up as your default calendar.
 
Last edited:

Most reactions

Latest posts

Top