- Nov 27, 2012
- Reaction score
Even so, Apple managed to come up on top of the "food chain" again, surpassing its competition yet again. The company scored 81 out of 100 when it comes to its iconic device, the iPhone.
Coming in at number two after Apple, is Motorola who has managed to score 77 this year. This represents a positive transition for the company, which added another 5% to its customer ratings. But by far the most impressive advancement was experienced by Apples arch enemy Samsung. The Korean giant managed to increase with 7% the satisfaction of those who purchased Samsung smartphones. However, the company needs to keep up the trend if it ever hopes of catching up with Apple. The recent release of its latest handset the Galaxy S4 might have helped Samsungs cause, so more results will probably start showing up.
Another company that managed to maintain a positive feedback from customers was Nokia. BlackBerry remained in the same place as in 2012, scoring the same 69 points for overall customer satisfaction. The companies that experienced losses in percents were HTC and LG Electronics.
The American Customer Satisfaction Index represents a massive endeavor which includes polls applied to 70,000 people throughout the country that deal with 43 different industries and 10 economic sectors.