Hi All, We are fairly new to the 'iphone' world purchasing one a couple of months ago. We have just returned to Australia from 2 weeks in Bali and received a call from our carrier about data roaming charges whilst overseas. Whilst I haven't yet received the bill, the total is in the vacinity of $15000AUD... We have been advised that we had activated the 'data roaming' feature in the settings and that there were a whole heap of apps that were continually downloading data predominately relating to games.
Perhaps we are inexperienced and ignorant about the hazards of international charges such as these. Knowing the costs of calls, we refrained from making any calls and only sent SMS and were of the belief that on th very few occasions we accessed the Internet, and our son downloaded games we were utilizing the accommodation wi-fi.
Our carrier is looking into the bill further and was going to discuss it with hierarchy but had no immediate solutions or suggestions.
We are simply not in any position to pay a $15,000 bill and are astounded by how this has transpired - perhaps our negligence?
A couple of days before we left, I rang the carrier and asked them to activate international roaming. We don't recall activating data roaming within settings. Does anybody know whether the default setting of data roaming on the iPhone 4 is on or off, or whether this is something that can be activated remotely by the phone carrier?
I'd appreciate any suggestions and advise on what to do in our situation?
Cheers,
Jez
Perhaps we are inexperienced and ignorant about the hazards of international charges such as these. Knowing the costs of calls, we refrained from making any calls and only sent SMS and were of the belief that on th very few occasions we accessed the Internet, and our son downloaded games we were utilizing the accommodation wi-fi.
Our carrier is looking into the bill further and was going to discuss it with hierarchy but had no immediate solutions or suggestions.
We are simply not in any position to pay a $15,000 bill and are astounded by how this has transpired - perhaps our negligence?
A couple of days before we left, I rang the carrier and asked them to activate international roaming. We don't recall activating data roaming within settings. Does anybody know whether the default setting of data roaming on the iPhone 4 is on or off, or whether this is something that can be activated remotely by the phone carrier?
I'd appreciate any suggestions and advise on what to do in our situation?
Cheers,
Jez