Old duffer here with new 5s --- daughters old phone. She got a 6 something and gave me her 5s so I then take it to Verizon to have my old flip phone updated into this century. I wanted them to clear the Iphone and put my phone numbers into it. The guy took both phones into a back room and came back and said everything was done and my numbers were in the phone. I went home to play with it and found that some of my daughters contacts were mixed with mine. Then I receive a call from my daughter (2000 miles away) that many of here phone number just disappeared --- what I'm I doing with the new phone?? (she is less than happy). I took the phone back to Verizon and they could not help me. The email app will not work --- can't send or receive. There are photos left from my daughters account, plus text messages, some phone contacts and more that needs to be cleared out. I want to clear the phone, but do not want to lose my phone numbers. I can clear hers out one at a time. But I would like to get emails, text and delete her pics to free up the phone. I think Verizon got into her cloud and when they hit the delete button they took number and more from her cloud. I'm glad she is 2000 miles away -- lol. Anyway, if someone wants a challenge or can help me out I would appreciate it. I have called the Apple store and ask for one of those smart guys --- they told me it's $29 to look at the phone and they can't promise me anything, besides, they are 70 miles away. I thought I would try this forum -- thanks for any help that you can give me.