can't sign out from icloud, invalid email

Discussion in 'iPhone Apps' started by enterprise nx-01, Oct 31, 2015.

  1. enterprise nx-01

    enterprise nx-01 New Member

    Joined:
    Oct 31, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    I'm currently trying to sign out from iCloud on my father's iPhone. In a way that i can't understand -possibly my father's mistake- it's been signed in with an email address that we're not even aware of (it contains our surname). When i try to sign out, it asks me for the password of this ID and i don't have one. I also can't use password reminder since i can't access the e-mail account either. How can i overcome this problem? Thanks anyway
     
  2. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    19,946
    Likes Received:
    25,422
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Welcome to iPhoneForums!

    There's no way to bypass this. If the email address doesn't exist, and you don't know the password of this ID, you'll have to contact Apple. You'll need to prove your father's ownership (billing, e.g.), or else they won't help.

    We can't help you. Sorry!
     
  3. enterprise nx-01

    enterprise nx-01 New Member

    Joined:
    Oct 31, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Thanks for your help :) I've already tried to contact apple support US but they told me it would take days. I'll now try the Turkish service for this issue.
     
  4. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    19,946
    Likes Received:
    25,422
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    They won't be able to help. The only one who can help is Apple, no one else.
     
    • Like Like x 1
    • Agree Agree x 1

Share This Page