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In I Tunes, Use I tunes Match first, let it complete. Then click Phone, scroll to Sync. Then perform a backup from your phone. Make sure you select "trust this computer" if message appears on your I phone. Sent from my iPhone using Tapatalk

And also, in addition to the more thorough cleaning process I recommended, try a different or new charger, allow it to charge completely, power off normally with charger still attached. Let it sit for 30 minutes, power back on fully, and finally, remove the charger. Try to avoid using phone when...

You may consider cleaning your phone's hardware, specifically, your charger connection. Build up of dirt/grime in this area can confuse the phone into thinking it's connected to headphones, etc. thus, resulting in loss of external volume. I'd suggest (WITH PHONE OFF) using something like a Q-tip...