Wifi issue on iphone 7

Discussion in 'iPhone 7' started by AshutoshAn, Apr 19, 2017.

  1. AshutoshAn

    AshutoshAn New Member

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    Since day 1, I have issue with wifi. It's intermittent. I have talked to apple support, have visited service centre, but still the issue persist. I have restored the phone to default, service centre guys kept the phone for observation.
    The issue I experience is not specific to only my wifi at home, I face the same issue wherever I go and connect to wifi.

    Other phones that I have they don't face this issue. Samsung, motorola and iphone4.
    Any help would be much appreciated.
     
  2. carolineM

    carolineM Well-Known Member

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    It sounds like a faulty antenna problem. If so, and your phone is within the Warranty period, I expect Apple will replace it.
     
  3. 933

    933 Active Member

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    Do you have it in a case? And if so what kind and what is it made of?? Could be a faulty antenna or coax or connection to the board. Which is most likely the reason it isn't working properly. But you never know.
     
  4. AshutoshAn

    AshutoshAn New Member

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    It's not in a case..and my phone is in warranty, however service centre guys say they don't see any problem
     
  5. brixtonboy

    brixtonboy Well-Known Member

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    Seems you have a very frustrating problem, Apple for sure have handy's to replace yours with if they wanted to. I guess they must replicate the fault first.
    And because it's intermittent that's not easy for them.
    I can only suggest you pay another visit and ask for more help with this, before the warranty runs out.
    As carolineM says maybe the antenna is faulty, perhaps get that changed, no idea how much one costs, but it will convince them that the problem is REAL

    If you know what l mean

    Good luck
     
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  6. zstairlessone

    zstairlessone Well-Known Member

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    When you say service center what do you mean exactly Best Buy, independent shop, Apple Store, your service provider's brick and mortar shop?
     
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  7. 933

    933 Active Member

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    Apple Store or Best Buy would be your best bets. JMHO.
     
  8. brixtonboy

    brixtonboy Well-Known Member

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    I assumed the person meant an Apple Store
     
  9. bear7962

    bear7962 Well-Known Member

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    He needs to be dealing with Apple and no one else on this. And they don't keep a iPhone for observation.
     
  10. brixtonboy

    brixtonboy Well-Known Member

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    My nearest Apple Store is in Cologne about 60 miles not far away as the crow flies. But driving there just to be told that they don't see a problem and give my handy back to me. Only for it to go on the blink a week later would cause me to get very angry.
    My handy is 6 months old iPhone 7 and get no help from Apple. Would you not be angry?
    Ok l can use my 5s and leave it with them, no problem.
    Assuming the owner brought from Apple, should they keep going back daily until the fault comes?
    Before they swap it
     
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  11. bear7962

    bear7962 Well-Known Member

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    But is his response from Apple? Maybe it's just my experience, but that is not how I have been treated by Apple.
     
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  12. brixtonboy

    brixtonboy Well-Known Member

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    I can understand that, however have you ever had to go to Apple for help with this kind of intermittent problem?
    I have no wish to fight you on this, but surely you can see the owners side, once in a while?
    Apple are not perfect, l have been LUCKY with my iPhones some owners not so.

    What do you suggest he does now???
     

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