speck candy shell, it's been my go to since the 4s and it hasn't let me down. i would like to know others opinion on or, if there is a better alternative
Otter has great customer service. I had a problem with the 5c Defender case I got from Verizon. The protective screen did not lie flush with the phone's screen. Many reviews on both Amazon and Verizon had the same issue. I called Otter and they sent me a replacement free. It works great. I returned the defective case to Verizon. The 5 Defender is now the same case as for the 5s. Otter no longer offers the one with the home button cover. It's what I use on my 5. Sellers may still have them in stock. But you need the newer case for the 5s. Here's Otter's website. There's a number to call on the sidebar. Also an image of the Defender cases. Hopefully the place you purchased that case will get it straightened out.
Otter: https://m.otterbox.com/on/demandware.store/Sites-otterbox_us-Site/default/CustomerService-ContactUs
I pulled my Jison Leather Flip case out of the draw this morning. The smell of REAL leather never gets old. I guess I will use it for a couple of days...