Touch Screen Not Responding Properly - Have to Double Tap Everything

Discussion in 'iPhone Help' started by ZivotSon, Jan 3, 2012.

  1. ZivotSon

    ZivotSon New Member

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    Hi. New to the forum and I did try searching first, but didn't see my issue raised.

    I bought the iPhone 4S when it came out. It was working fine until this weekend. At first, I couldn't type in my password. I ultimately figured out that I had to tap the number I wanted to enter once, at which point a box would appear around the number (as if it was now highlighted), and then I had to double tap the number for it to be entered.

    Once I got to the home screen, I have to repeat the same sequence. For example, to get on Safari, I have to tap it once, to get the box over it, and then double tap it to launch it. Wheher in Safari or mail or anywhere else, I cannot scroll up or down a page nor can I enlarge or shrink a page. For example, if it try to enlarge a page, it just places a rectangle box around some of the text on the screen.

    The functions on the phone still work. I still receive calls and emails for example, but its impractical to use as I can't even scroll down to read an email I received.

    My kids were playing Angry Birds on it before it stopped responding. They said it was working okay and they just decided to stop playing.

    I tried the trouble shooting suggestions by apple (except for restore) but nothing has worked. Thanks in advance for any suggestions.
     
  2. bab2010

    bab2010 Well-Known Member

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    Go to system> general> reset> reset all settings/ if that doesn't cure it then you will have to factory restore the iPhone.
     
  3. ZivotSon

    ZivotSon New Member

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    Thank you very much. That did the trick.
     
  4. Daxfall

    Daxfall New Member

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    Go to settings-general-VoiceOver and shut off VoiceOver should fix it.
     
  5. EWyatt

    EWyatt Active Member

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    So what was it? The "factory restore" or the "reset all settings?"
     
  6. AngelSoleil

    AngelSoleil New Member

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    Thank you so much for this thread, ZivotSon!!
    I encountered the same problem with my iPod Touch 3rd gen, and i've been trying ways to enter my passcode but in vain. Your method/solution saved me :)

    Oh, and triple tap the Home button (which turn off 'voice over' feature and accessibility) can also take away the problem :)
     
    Last edited: Sep 11, 2012
  7. James669

    James669 New Member

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    Did anyone get to the bottom of this as I am having much the same problem, however, re-setting the phone (either using the buttons, or a reset in iTunes) only solves the issue you for anywhere from 5 mins to 5 hours - then I'm back to no touchscreen.
    I have just done a factory restore, at at the moment it is fine which suggests it was a app. However, how, without adding each of the 50+ apps one at a time, can I work out which one is the issue?
    I'm away on business, so there is no way I can get my provider to send out a new handset to where I am (currently Moscow), so any help anyone can give would be a great help.
    Oh, just to give a little background, this started about a week ago, on and off, and I have subsequently upgraded to iOS6 with the same fault following.

    Thanks again if anyone has answers.
     

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