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Joel Mapes
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- #16
I dialed 800-275-2273.
Possible to keep purchased items off phone?
- Thread starter Joel Mapes
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Joel Mapes
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- Thread Starter
- #17
I only get 30 minutes for lunch, and probably only waited for about 7.
That's the support for iPads, iPod and Mac. The technical support for iPhones is 800-694-7466.
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Joel Mapes
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- #19
Well, that's weird. That's the phone number Apple gave me when I created the case through them online.
The number I posted is the one you'll find on their website: Apple - How to Contact Us
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Joel Mapes
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- #21
Okay, the problem is solved, and I was able to figure it out without calling Apple.
Firstly, I wanted a copy of this music video on my PC, but not my phone. I copied the file from the iTunes directory into a separate folder, so I'd always have it. Next, within iTunes, I selected the music video, and deleted it. However, iCloud immediately restored the file, since it was originally purchased on iTunes. I selected the file again, and chose 'delete' one more time. This time, iTunes asked me if I wanted to "hide this video in the cloud?" I chose yes. File is now off iTunes! I synced the phone again, and the problem is solved!
Firstly, I wanted a copy of this music video on my PC, but not my phone. I copied the file from the iTunes directory into a separate folder, so I'd always have it. Next, within iTunes, I selected the music video, and deleted it. However, iCloud immediately restored the file, since it was originally purchased on iTunes. I selected the file again, and chose 'delete' one more time. This time, iTunes asked me if I wanted to "hide this video in the cloud?" I chose yes. File is now off iTunes! I synced the phone again, and the problem is solved!
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