Factory ringtones are playing in preview, but will not activate when I received a call. All settings are correct, but no ringtones. Can't get ringtones to show in Itunes window.
There is a physical switch on the upper left side of the phone hidden by the case. Red means silent. I was unaware of the switch as I thought all controls except volume were in the settings menu. This was the usual case of operator error. Thank you.