Missing Call Waiting Option

Discussion in 'iPhone 5' started by kBodhi, Oct 1, 2012.

  1. kBodhi
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    kBodhi New Member

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    iPhone 5, did all my updates and resets.

    Settings > Phone > Nothing (No call waiting option(s) )

    I'm so frustrated. When I'm on a call, it sends any incoming calls straight to voicemail.

    Any suggestions?

    This is all it gives me:
    $stupidphone.jpg
  2. hookbill
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    hookbill Active Member

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    What would iPhone have to do with services? That would be Verizon. Check your services on line at Verizon and you should see call waiting there. I can't believe you don't get call waiting with the iPhone.
  3. dbplumb
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    dbplumb Member

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    What Hook said has got to be it
    I have, on ios6
    Reply With Message
    Call Waiting
    Call Forwarding
    Show my Caller Id
    But no TTY (what ever that is)
    And no Dial Assist
  4. cuskit
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    cuskit New Member

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    Hmm, I have VZW and checking my Settings>Phone I see no options for call wait listed, but just now checked and I definitely DO have call wait. My wife called me, while talking to her I used my office desk phone to call my cell. Immediately I hear a BEEP on my cell, looking at the screen I am offered two options: "Ignore" or "Place on Hold and take call". Ignore sent the office phone to my voicemail. Hung up and repeated, this time I pressed option for "place on hold and take call". This switched the call to my office phone. At that time I have several screen options: "swap" as well as "merge calls" and others that my "old brain" can't recall at the moment. ;) But I did note that the "merge calls" option was dimmed out and not available. I'm assuming that was for 3 way calling. I'll look into this further to explore 3-way calling options.

    Bottom line on call wait though is a positive, for me at least, on my new iPhone5 and VZW service. I actually like the way the option is presented by the way! Best to be on speakerphone so that you don't need to lose voice contact while pulling the phone from your ear to view your options...

    By the way - I do see (in settings) the option to turn "TTY" on or off. Can anyone explain what that is? Touch Tone Yippie??? Hee hee. Seriously - I don't know what that is for, but by default it is "off" on my phone as purchased new.
  5. Skull One
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    Skull One Super Moderator Staff Member

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    TTY = Text Telephones. It is the protocol used by the hearing impaired to handle phone calls with someone that is speaking.
  6. kBodhi
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    kBodhi New Member

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    I wonder what the heck is wrong with mine :(
  7. Skull One
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    Skull One Super Moderator Staff Member

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    Call waiting is a service independent of all cell phones. You should never find a setting for it on any phone. Please call Verizon (*611) from your iPhone, it is a free call, and ask the service rep to activate call waiting on your line.
  8. dbplumb
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    dbplumb Member

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    Then you may find it on you phone like this
    $IMG_1292.jpg
  9. Skull One
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    Skull One Super Moderator Staff Member

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    Sorry I should have clarified that there are NO Verizon Wireless phones and I am very sure no US phones that have a call waiting setting.

    In the US it is handled directly by the Teleco and has since the day it was brought online.
  10. dbplumb
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    dbplumb Member

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    This way we can turn it on or off as we please (and the other options too):)
  11. cuskit
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    cuskit New Member

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    dbplumb: As I stated above, on my iPhone5, using VZW service - my phone DOES NOT show the options you portray. No call waiting nor call forwarding (well, I do see "call forward disable toggle switch - but it's under "Verizon Services"), so I can't turn mine on or off. At least - not in the manner you apparently have on your phone. So, which phone (3, 4, 4s, 5) and service do you have that is showing these options for you? I see the exact same screen as posted by the OP in his opening post.

    Skull - thanks for that explanation! :)

    OP: When you are talking and a call comes in - do you see any options presented on your screen? What exactly shows on your screen when a call comes in?
    Also - you mentioned you "did all your updates".. May I ask just what updates you had on an iPhone5? I was under the impression all fives come with iOS6 and to my knowledge we've been offered no updates to this yet.
  12. dbplumb
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    dbplumb Member

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    @cuskit. Mine is a 4s but as Skull explained these services and the way they are presented are carrier dependent.
    If you look at my screenshot again you will see my carrier at the bottom 👀


    Sent from my iPhone 4s using Tapatalk
  13. scifan57
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    scifan57 Super Moderator Staff Member

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    My screen shows exactly the same info as in dbplumb's screenshot.

    $image-759358749.jpg
  14. Skull One
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    Skull One Super Moderator Staff Member

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    Of course it does. You are not on a US cellular carrier. Non-US carriers went with a different system to accomplish the same goal.

    Let me point something out for everyone following along. The US invented the baseline phone system (POTS). It added features to the system at the PBX level so that regular users had no access to them unless access was paid for. IE Telcos where using tone based commands at the operator level two decades before touch tone dialing was main stream for the US. Heck the US allowed CDMA to be implemented even though GSM was superior. Come on, if that isn't the single largest clue that the US FCC are idiots, nothing will convince you.

    So yes folks, every cellular provider can do things differently. But Verizon has a very strict setup and the iOS devices on them follow a very strict set of rules. Hence why I posted they should call *611.

    BTW I am still waiting to see the result of that phone call to Verizon. Which at present is the only way to resolve this issue, that I am aware of.
  15. hookbill
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    hookbill Active Member

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    Well, from what I read call waiting is available. I got that in the instruction book. You press and hold the button and the other person is put on on hold Talk to the one person and you press and hold to get back to other person (I think).
  16. kBodhi
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    kBodhi New Member

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    I'm a she, lol.

    I haven't paid close attention to the screen when I receive a call, but the call waiting option wouldn't have anything to do with that would it? It prompted me to update my software when I turned the phone on.

    Does anyone else notice that the phone will randomly click and the screen will go black after a call or if you hit the on/off button too quickly? Was wondering if it's just mine.
  17. kBodhi
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    kBodhi New Member

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    Hmmm. Well, I guess in the past with my blackberry I always hated being interrupted while on a call. The more I think about it the more I like the idea of it going straight to voicemail while I'm busy
  18. hookbill
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    hookbill Active Member

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    I tried to put someone on call waiting but I think I sent them to voice mail. I didn't follow my own instructions, something went wrong. Anyway voice mail was there.
  19. cuskit
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    cuskit New Member

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    kBodhi - Sorry for assuming you were a guy! :)

    Yes - looking at your screen when a call comes in has everything to do with call wait - at least with my Verizon service on my iPhone5. Like I said above - when I'm on the phone and a call comes in - I look at my screen and there it is offering me two options. Option #1 - "Ignore" which if I press that the caller will be sent directly to my voicemail. Option #2: "Hold Call and Answer" which would put the first caller on hold (call wait) and switch me over to the incoming call. While on that call, I have the options now to either switch back to the original caller or "include 3rd caller" (conference call). So yes - what is appearing on your screen has everything to do with how you will choose to handle calls as they come in. I actually like this better than my previous droid (android system with VZW) as there were no visible screens offering my options. I would have to press "flash" to switch and most times I would ultimately be hanging up on my original caller when doing so.

    Thus, this is one feature that I prefer with iOS6 over the Android method (at least with the droid I owned).

    Hook - which "button" are you pressing and holding to enable call waiting? Are you not seeing the options on your screen as I've just explained in this post? I've had the opportunity now about 5-6 times to utilize this call wait and it has worked flawless for me each time. I've yet to try the conference call option so I can't comment on how well/easy that works.
    Last edited: Oct 4, 2012
  20. kBodhi
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    kBodhi New Member

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    Well you have call waiting then. I do not. Incoming calls go straight to my voicemail without my knowledge while I'm on a call.

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