Lost contacts

Discussion in 'iCloud' started by Whiteman101, Nov 4, 2011.

  1. Whiteman101

    Whiteman101 New Member

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    Hi, swapped 3GS to 4S, backed up 3GS to itunes & icloud then installed the backup onto the new 4S though itunes. I’m giving the old 3GS to my partner so I got back on the 3GS and manually deleted over 300 contacts she wouldn’t need. 2minutes after I had finished deleting and without me knowing, icloud ran a scheduled backup in the background through my wifi, pc and both iphones and which caused icloud to sync the old 3GS contacts onto the 4S- leaving me minus 300 contacts on the 4S. I am really hoping someone knows if and how the contacts can be retrieved. Cheers and appreciate any help
     
  2. mhawk

    mhawk New Member

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    The first thing I would check is at iTunes. Do not plug either phone into your computer.
    Open iTunes>Go to Edit>Preferences>Click on the Devices tab. Look in the first box under Device Backups.
    Hopefully you have one there, with a date prior to when things went bad, that you can restore from.
     
  3. Whiteman101

    Whiteman101 New Member

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    Thanks, I did this and iTunes does have a backup the day before I upgraded. I plugged in the 4S and restored using this backup, after rebooting the deleted numbers appeared but a couple of minutes later I went back into contacts and they had all gone again. I checked settings – iCloud showed the auto backup was on (I had switched this off before the restore) so I went through the process again and it restored from the iTunes backup and this time only restored minus all my contacts. I am not sure if iTunes backup is conflicting with iCloud backup? the iTunes backup does appear to have the contacts but as soon as I restore, it reverts back with no contacts. All the other info/apps etc appear okay, its just the contacts, thanks again for any help you can give
     
  4. Whiteman101

    Whiteman101 New Member

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    For those interested I have resolved this issue. I did call Apple support but their techs could not help. The issue was that the itunes backup which contained the full contact list could be restored but then icloud would override itunes and restore the contact list minus most of the contacts. Even deleting the icloud account did not work as when I restored from itunes, this backup still held the icloud account so after backing up it would just revert to the icoud backup not the itunes one. Problem solved by – 1/ restore from itunes back up 2/ when the phone shuts down and before rebooting unplug the wifi modem, this will prevent icloud from working. When the phone reboots the full contact list was there. I backed up again to itunes and icloud so they now both gave the full set of contacts backed up. Moral – be careful if you have two phones synced through the same icloud account and you delete information from one phone that you want kept on the other phone. Cheers.
     
  5. Flashbum

    Flashbum New Member

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    After following the advice above, I found it frustrating as the cloud continued to update with the wrong numbers, even with Wi-Fi turned off as it went through 3G. Even leaving it off for a while did nothing.

    On the phone turn off contacts under 'settings/icloud'.

    When you restore, allow the iPhone to turn off and then on reboot, go back into settings/icloud and turn on the contact again and it will ask you to merge contacts. Allow. Then remove the numbers you want.

    Hey presto, contacts back.

    But as above, don't sync two iPhones on the same account.
     
  6. mwhartman

    mwhartman Administrator Staff Member

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    I'm glad you were able to resolve this matter. I'm curious are you using Address Book, Exchange, or Gmail for your contacts?
     
  7. ep2

    ep2 New Member

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    help I have tripple contacts for the same person. it said icloud and iphone contacts.? when I do a search for a contact their name appears to times some of them three times. I'm confuse. when i first got the phone imported from outlook. now i think its pulling from gmail as well.
    any help would be appreciated.
     
  8. Flashbum

    Flashbum New Member

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    I use Contacts on the iPhone. I do not sync this with anything else.
    I have my iTunes back up and hard copies (just in case).
    Also, saved in Gmail (for extra Just in Case)

    I have a lot of sites/images that need to be kept safe, so I find by allowing them all to stand by themselves, it is much more secure.

    Might sound daft but I would rather manually input numbers/contacts than risking losing all to software I cannot control. Glad I did with the iCloud (it needs sorting Apple!).

    Although I didn't end up using your way, your advice was a great springboard to discover my answer... thank you.
     
  9. Make2012better

    Make2012better New Member

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  10. jennydisuza

    jennydisuza New Member

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    Contacts which you save in your iPhone must be essential for you and you never wants to lose them. However sometime you may come across a situation when saved files gets inaccessible. This type of situation may occur because of various reasons. This the situation where backup comes in the main role and save you from great loss. In case if backup is not available then it is impossible to restore the data. Backup is the single option and if available then you can easily recover iPhone 4 deleted contacts. In order to restore lost contacts to your iPhone you can try this backup software. By using this software you can easily restore the backup and also create the backup of iPhone 4. It supports almost all iPhone version.

    $10950768-recover-iphone-files-contacts.jpg
     
  11. Donnalewis

    Donnalewis New Member

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    You can recover iphone contacts from iTunes backup as the following:

    1. Connect your iPhone to your computer.
    2. Open iTunes.
    3. Under “Devices”, you should see your phone, right click on it.
    4. Click on “Restore from Backup”.
    5. Select one of the earlier backups when you had all the contacts and let it install them. You are done!

    Watch video demo for iPhone contact recovery
     
    Last edited by a moderator: Aug 7, 2014

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