Live Photo’s and videos not working

Discussion in 'iPhone Help' started by Marie86, Oct 23, 2018.

  1. Marie86

    Marie86 Active Member

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    i have iPhone 6s and all my Live Photo’s and videos won’t work yet if I take new ones they will work.
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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    Do the older ones just act like regular photos? What happens when you try to play one of the older videos?
     
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  3. Marie86

    Marie86 Active Member

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    Well last night they all just had ! In bottom right hand corner and just looked like still photos. I updated my phone to latest version thinking that may help, but they still all had same sign in them tho would first start to load but not get any further then that sign would appear and they wouldn’t work. This morning for now they do seem to be working. Is there anything I can do if they stop working again and could it have been I needed to update my phone?
     
  4. scifan57

    scifan57 Super Moderator Staff Member

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    If it doesn’t happen again in May have been a temporary glitch. If the problem comes back there may be other reasons for the problem.
     

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