iPhone X camera goes out of focus and locks screen

Discussion in 'iPhone X' started by Col.bris, Apr 17, 2018.

  1. Col.bris

    Col.bris Administrator Staff Member

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    My iPhone X has developed an issue that when I go to take a photo the camera goes out of focus and freezes. Just wanted to see if any members have experienced this problem. Every thing else is perfect. Yes I have done a hard reset no I have not wiped the ph and reinstalled the iOS. The phone has the latest iOS installed.

    Don’t laugh guys yes I some times need support. Lol. Your input is welcomed.
     
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  2. scifan57

    scifan57 Super Moderator Staff Member

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    Do you have AppleCare+? If so, you could give Apple a call and see what they say.
     
    Last edited: Apr 17, 2018
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  3. J. A.

    J. A. Super Moderator Staff Member

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    That‘s happening to mine as well, from time to time. I‘m force closing the Camera app when it freezes, and it‘s back to normal again.
     
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  4. Col.bris

    Col.bris Administrator Staff Member

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    I wondered that it was not just my device. It’s covered under Apple. May see about it this week
     
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  5. Bkdodger

    Bkdodger Well-Known Member

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    No issues yet with my phone but will keep eye for it.. Good luck let us know what findings..
     
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  6. scifan57

    scifan57 Super Moderator Staff Member

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    I think the issue is related to a recent iOS update. Is your iPhone on the latest iOS version?
     
  7. J. A.

    J. A. Super Moderator Staff Member

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    You could be right. It happened before iOS 11.3, in my case. I don’t remember seeing it again after updating to iOS 11.3.
     
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  8. Col.bris

    Col.bris Administrator Staff Member

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    11.3 latest installed. I am inclined to agree that the update caused it. I may do a full restore. In mean time I will check with Apple support and let you know the out come
     
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  9. ivana.leonard

    ivana.leonard New Member

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    I have the exact problem with my iPhone X. Drives me crazy. Of course it didn’t happen when I took it to the apppe shop. I also did hard reset but didn’t fix problem.
     
  10. ivana.leonard

    ivana.leonard New Member

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    I have the same problem.
     
  11. ivana.leonard

    ivana.leonard New Member

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  12. ivana.leonard

    ivana.leonard New Member

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    I have installed IOS 11.3 and it still does it.
     
  13. J. A.

    J. A. Super Moderator Staff Member

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    It happened again on mine a few days ago, so it’s not over on mine either, but it doesn’t occur as often as before.
    Try switching modes - from Photo to Square and back. This helped last time when my camera froze.
     
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  14. Col.bris

    Col.bris Administrator Staff Member

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    I was correct it is not just my phone. Frustrating when one wants to take a picture and suddenly it goes out of focus and freezes. I havnt done a full restore yet as still doing research. One point is I have a courier app that I use for deliveries that uses the camera to take Picts of the parcel when I deliver them and it works fine. I used the app 25 times yesterday no issues with camera Thanks to every one for input
     
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