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iPhone 7 voicemails will not transcribe

Itscakes

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hello all. I bought a new iPhone 7 last week after being a long time android user. On my wife's iPhone 6 when someone leaves her a voicemail it transcribes that voicemail into text form however on my iPhone 7 it does not. I have called my carrier with no such luck. I have the update iOS 10.2.1 I have powered down the device as well as down a carrier setting reset all which have not helped. Any ideas?
 
Yeah I do have it activated I'll look at that thanks
 
Yeah I already read that no such luck I'm at a loss here. It seems like a really cool feature
 
I thought this feature wasn't available until iPhone 6S or later so I am wondering how your wife gets this as I wouldn't mind having it available on my 6 plus.
But for your 7, make sure Suri is active and on in all settings.
 
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