iPhone 6 Plus Activation Problem.

Discussion in 'iPhone 6 Plus' started by Alvis, Jun 11, 2019.

  1. Alvis

    Alvis New Member

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    Hi guys. I have an iPhone 6 Plus, details in this image, the device was working fine until I had it reset, upon turning on, it couldn't activate succesfully, this was the error I was getting and even iTunes couldn't activate it as it was also giving me this error.. I tried to force restart the device, I tried to restore and update the firmware to iOS 12.3.1(Not downloaded with iTunes) using the .ipsw file in iTunes, the firmware updated successfully but still coulddn't activate.. IS THERE A WAY TO FIX MY DEVICE? WHAT SHOLUD I DO?PLEASE ANY HELP WILL BE GREATLY APPRECIATED...
     

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    Last edited by a moderator: Jun 11, 2019
  2. J. A.

    J. A. Super Moderator Staff Member

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    Welcome to iPhone Forums!

    Is your device connected to Wi-Fi?
    Is iTunes up to date, and does it have a reliable Wi-Fi connection?
    If possible, try activating through a different Wi-Fi network.

    If you can’t activate your iPhone, you might have to contact Apple.
     
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  3. Alvis

    Alvis New Member

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    Yes the device is connected to Wi-Fi and I've tried different Wifi networks to NO avail. and also my iTunes is up to date.
    How can I contact Apple?
     
  4. J. A.

    J. A. Super Moderator Staff Member

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    That depends on your country.
    Is there an Apple Store near you? Where did you buy this iPhone?
     
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  5. Alvis

    Alvis New Member

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    I'm from Zambia and the only apple store we have is iStore but I don't know how legit it is.. I just bought and imported the device from China.
     
  6. J. A.

    J. A. Super Moderator Staff Member

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    iStore is an authorized reseller, they are allowed to sell Apple products. Maybe they can help with your problem. There‘s no contact information for your country, so contacting them via call/chat/email is not possible.
     
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  7. Alvis

    Alvis New Member

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    Alright, in that case, I'll go see them tomorrow. Thank you for your time..
     
  8. J. A.

    J. A. Super Moderator Staff Member

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    You’re welcome.
     
  9. daveo228i

    daveo228i New Member

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    I had an activation problem with my 6S Plus when I got it. The problem was with the carrier. Switched carriers, installed their new card, problem solved.
     
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