iPhone 5s won't boot, please help!

Discussion in 'iPhone 5s' started by arch2301, Dec 14, 2016.

  1. arch2301

    arch2301 New Member

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    Hi, I bought a used iPhone 5s about three months ago, it has worked great and had no problems. A day or so ago I shut it down completely when I wen't to sleep. When I tried to turn it on in the morning it showed the apple logo for about 10 seconds then crashed. I tried restarting several times, I tried resetting (holding power and home) and still nothing has worked. I eventually connected to iTunes to try to update/restore, which worked at first but part way through the phone disconnected and the process was canceled. I tried several more times and it always disconnects at the same spot. I would rather not have to get a new phone and I didn't have it backed up either so any help I can get would be greatly appreciated.
     
  2. J. A.

    J. A. Super Moderator Staff Member

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  3. arch2301

    arch2301 New Member

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    I've tried both of these, they seem to work at first but part way through the restore the phone disconnects from the computer. I thought I was just unlucky the first time but it happens at the same spot every time.
     
  4. J. A.

    J. A. Super Moderator Staff Member

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    Try a different cable, USB port, and computer if possible. If your iPhone still disconnects, take it to the next Apple Store.
     

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