iphone 4s - speaker phone is the only way some1 can hear me when i am on a call.

Discussion in 'iPhone Help' started by Bon, Oct 15, 2011.

  1. Bon
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    Bon New Member

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    Hi... I just got my 4S yesterday after switching from a droid. I love it, but i am having a problem with voice calls. No one can hear me unless i put the speaker on when talking. I have tried switching settings, etc. I was on the phone with verizon support and they say the phone is defective and they will send me a new one. Since it is a new phone they really don't know much about it so i'm not sure if it defective or a setting is wrong. A new phone is going to take 2 weeks since they are back ordered Ugghh! Does anyone have any advice on some setting that may be incorrect? Any advice would be appreciated.
  2. Skull One
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    Skull One Super Moderator Staff Member

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    Since the microphone that is used to pick up your voice doesn't change between speaker phone mode and private mode, I find your condition very interesting.

    Do you already have a screen protector in place?
  3. Bon
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    Bon New Member

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    No I didn't put it on yet.
  4. Skull One
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    Skull One Super Moderator Staff Member

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    Ok, that removes one of the big issues. Do you have a case around it that covers any part of the light senor at the top of the phone above the ear speaker?
  5. Bon
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    Bon New Member

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    I took the case off and still have the same problem.
  6. Skull One
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    Skull One Super Moderator Staff Member

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    When the you switch between speaker/private modes does the mute button turn blue?
  7. Bon
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    Bon New Member

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    No the mute button is not blue. It's weird if i yell they can hear me a little bit. I also had a problem when setting up voicemail. When i played my message back the volume was extremely low.
  8. Skull One
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    Skull One Super Moderator Staff Member

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    Ok, that removes my next theory which is bluetooth was doing something weird. I am going to step back and dwell on this. But at present I am baffled.
  9. Bon
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    Bon New Member

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    I thought it might have been bluetooth and I turned that off and still no luck. I too am baffled! Thanks for your help!
  10. Candice
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    Candice New Member

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    I have the same problem, except I can turn the speaker off right away again and then it works normally. But every incoming or outcoming call i can't hear, nor can they hear me until I put it on speaker, then turn off speaker then all is well. Im curious what is causing this.
  11. Robbo81
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    Robbo81 New Member

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    I have same problem people can hear me fine yet I can only just hear them on private yet speaker phone is ok is this a fault with the phone can I take it back to the shop and get a new one? Or any ideas on fixing as so annoyed as my iPhone 3 had no problems any help would be great
  12. Robbo81
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    Robbo81 New Member

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    I did what the previous post said I put it on loud speaker then turned it bk to private and it worked I take it it's still a fault with the phone?
  13. Bon
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    Bon New Member

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    I will have to try the speaker on them off and see if that works.
  14. Bon
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    Bon New Member

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    Yes u can take it back for a new one but they are back ordered now. It's a defect in the phone. Verizon is sending me a new one but I will not get it until the 28th.
  15. crowd pleaser
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    Can I suggest insert and remove the headset several times, it might be a slightly fault socket.

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