iphone 4s - speaker phone is the only way some1 can hear me when i am on a call.

Discussion in 'iPhone Help' started by Bon, Oct 15, 2011.

  1. Bon
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    Bon New Member

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    Hi... I just got my 4S yesterday after switching from a droid. I love it, but i am having a problem with voice calls. No one can hear me unless i put the speaker on when talking. I have tried switching settings, etc. I was on the phone with verizon support and they say the phone is defective and they will send me a new one. Since it is a new phone they really don't know much about it so i'm not sure if it defective or a setting is wrong. A new phone is going to take 2 weeks since they are back ordered Ugghh! Does anyone have any advice on some setting that may be incorrect? Any advice would be appreciated.
  2. Skull One
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    Skull One Super Moderator Staff Member

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    Since the microphone that is used to pick up your voice doesn't change between speaker phone mode and private mode, I find your condition very interesting.

    Do you already have a screen protector in place?
  3. Bon
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    Bon New Member

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    No I didn't put it on yet.
  4. Skull One
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    Skull One Super Moderator Staff Member

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    Ok, that removes one of the big issues. Do you have a case around it that covers any part of the light senor at the top of the phone above the ear speaker?
  5. Bon
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    Bon New Member

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    I took the case off and still have the same problem.
  6. Skull One
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    Skull One Super Moderator Staff Member

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    When the you switch between speaker/private modes does the mute button turn blue?
  7. Bon
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    Bon New Member

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    No the mute button is not blue. It's weird if i yell they can hear me a little bit. I also had a problem when setting up voicemail. When i played my message back the volume was extremely low.
  8. Skull One
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    Skull One Super Moderator Staff Member

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    Ok, that removes my next theory which is bluetooth was doing something weird. I am going to step back and dwell on this. But at present I am baffled.
  9. Bon
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    Bon New Member

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    I thought it might have been bluetooth and I turned that off and still no luck. I too am baffled! Thanks for your help!
  10. Candice
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    Candice New Member

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    I have the same problem, except I can turn the speaker off right away again and then it works normally. But every incoming or outcoming call i can't hear, nor can they hear me until I put it on speaker, then turn off speaker then all is well. Im curious what is causing this.
  11. Robbo81
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    Robbo81 New Member

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    I have same problem people can hear me fine yet I can only just hear them on private yet speaker phone is ok is this a fault with the phone can I take it back to the shop and get a new one? Or any ideas on fixing as so annoyed as my iPhone 3 had no problems any help would be great
  12. Robbo81
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    Robbo81 New Member

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    I did what the previous post said I put it on loud speaker then turned it bk to private and it worked I take it it's still a fault with the phone?
  13. Bon
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    Bon New Member

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    I will have to try the speaker on them off and see if that works.
  14. Bon
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    Bon New Member

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    Yes u can take it back for a new one but they are back ordered now. It's a defect in the phone. Verizon is sending me a new one but I will not get it until the 28th.
  15. crowd pleaser
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    Can I suggest insert and remove the headset several times, it might be a slightly fault socket.
  16. IOSIphone
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    IOSIphone New Member

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    He's right could work with a headset.
    It's probably a mistake which is creating Chaos with Apple.
    As they did not have time to think about the sound coming from the speakers.
    It's probably weak, or a sound driver hasn't been installed on the phone, also the sound driver could have failed.
    So Apple didn't have time to fix it, so they just shipped it.
  17. Skull One
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    Skull One Super Moderator Staff Member

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    Apple doesn't ship something that is known to be broken. And they didn't fail to install a "software driver". At worse this is a batch issue where a part is failing in a way that testing did not find. I can say this because my iPhone 4S works perfectly.
  18. IOSIphone
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    IOSIphone New Member

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    I know that they wouldn't do both.
    Talking about testing,
    But maybe some parts weren't tested when the ''Driver'' software was installed.
    But it baffles and puzzles me how it doesn't work?
  19. Skull One
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    Skull One Super Moderator Staff Member

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    Manufactures test things in batches because it is impossible to test every component 100%. So if they took stock of 1 million chips, probably around 10% were sampled for failures. Even though they do random sampling, there could have been a group of say 10,000 chips that had a slight flaw and that flaw didn't show up till it was paired with all of its supporting components.
  20. red1091
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    red1091 New Member

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    I have the same problem. I will call and i wont hear ringing before they answer and if that happens i know i wont hear them on the other end. Another time i called and i could hear them but they could not hear me.

    What do i do... Call apple or att? is this a software issue or a hardware issue?

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