iCloud Storage full, but cannot figure out why... 'Docs'?? (Documents and Data)

Discussion in 'iCloud' started by Jay Piem, Apr 20, 2017.

  1. Jay Piem

    Jay Piem New Member

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    My wife and I each own a 64gig iPhone 6s. Each phone has 50gb iCloud storage. We are both running iOS10.3.1.

    When we each navigate to storage and icloud usage, then icloud manage storage, I am using approx 20 of 50 gbs but she is using nearly 49 of 50 gbs (and getting "almost full" warnings). Each of our photo libraries are roughly the same (about 13 gbs) and our back ups are each approx 6 gbs. My documents and data show only 5.7 MB and hers is approx 4.8 MB (hardly anything).

    The problem is when we go to Apple ID then to Storage, our photos (blue), backups (yellow) and email (orange) all look about the same. However, my 'Docs' section is a small sliver of green but hers is taking up most of the room left over after the other three. Visually it is as large as her other 3 combined. How do we see, edit and erase that?? I'm going nuts here!

    I posted this question on the Apple support community pages but I received only one response essentially telling me to follow a link to a page that explains how to check storage on your device (which I've tried).

    The only culprits I could think of that have enough data associated with them to fill up that much space are things like Dropbox and Google Drive. However, neither of them are storing data on the device (IE neither are set to "make available offline").

    I would greatly appreciate any help. Thank you in advance,

    -J
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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  3. J. A.

    J. A. Super Moderator Staff Member

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    Welcome to iPhone Forums, Jay!

    To find out what's taking her iCloud storage:
    IMG_1726.JPG
    Tap the bar that's showing her usage. Then select Manage Storage.
    Scroll down to Documents & Data, tap "Show All" to see what needs storage in iCloud:
    IMG_1727.JPG
    From there, you can also tap the arrow to show more information, and to remove what's not needed:
    Tap Edit at the top of the screen:
    FullSizeRender.jpg
    Then select "Delete All":
    FullSizeRender 2.jpg
    Hope that helps.
     
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  4. Ledsteplin

    Ledsteplin Well-Known Member

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    Your last pic deletes the app. Not just docs and data. You can stop back ups of docs and data by going to settings > iCloud > storage > Manage storage > iPhone (name) > Toggle off apps you don't want the docs and data backed up to iCloud.
    Toggling off photos will prevent them from backing up.
     
    Last edited: Apr 20, 2017
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  5. Ledsteplin

    Ledsteplin Well-Known Member

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    OP, also check your deleted photos album. Delete those. They take up space in iCloud. Also photos and videos in the messages app.
     
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  6. J. A.

    J. A. Super Moderator Staff Member

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    This doesn't delete the app itself, just the data that are stored in iCloud.
     
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  7. Ledsteplin

    Ledsteplin Well-Known Member

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    In settings > Manage storage > it deletes the app. But a little different from deleting it on the screen. When you tap the X, it deletes it totally. Reinstall it, and it's like you never had it before. It appears at the end on the last screen. If you delete it in settlngs > manage storage, then reinstall it, it goes back where you had it and not all the data was deleted. I have 5 Twitter accounts on my Twitter app. I delete it in settlngs, then reinstall it. All my accounts are still there and I don't need to log in. But the cache is gone.
    I'm talking about when you delete from here:
     
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  8. Ledsteplin

    Ledsteplin Well-Known Member

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    IMG_4952.jpg
     
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  9. Ledsteplin

    Ledsteplin Well-Known Member

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    I went back and looked at your directions again. You were in the iCloud section. I was obviously lost. LOL
     
    Last edited: Apr 21, 2017
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  10. Jay Piem

    Jay Piem New Member

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    IMG_1492888491.814867.jpg IMG_1492888502.162339.jpg
    She doesn't even have the option to "view all". There aren't apps using the type of space I'm talking about. If I delete all data under documents and data I free up a little bit but hardly the amount shown in that color chart. There's a lot of storage space being taken up that I cannot account for. Like 20 gigs or so.
     
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  11. J. A.

    J. A. Super Moderator Staff Member

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    Do you use iCloud Drive? If so: which apps are allowed saving their content to iCloud Drive?
     
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  12. zstairlessone

    zstairlessone Well-Known Member

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    Go to settings->your name (topmost line)->iCloud and you can see what backs up, if iCloud Drive is on, and what apps are allowed to store and retrieve data from iCloud

    You can also see on the page before iCloud what other devices you have active that may be backing up to and storing data in your iCloud space
     
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