How to make Push work with iOS5? Emails not appearing in lockscreen

Discussion in 'iOS Forum' started by egrolman, Oct 16, 2011.

  1. egrolman
    Offline

    egrolman New Member

    Joined:
    Oct 14, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    Hello,
    I had no problems with Push in earlier OSs, but now, although Push is turned on, new email notifications don't appear in the lockscreen on my iPhone 4. All notification/lockscreen settings are correctly turned on. I've rebooted, turned settings off then on again. I can hear the email [Exchange account] arrive on my laptop; nothing pops up on the lockscreen of phone to indicate I've received anything. Appreciate any help.
  2. wilko
    Offline

    wilko New Member

    Joined:
    Oct 16, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    I am having the same issue with iCloud, push is not working on my iPhone 4 or my iPad.
  3. wilko
    Offline

    wilko New Member

    Joined:
    Oct 16, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    The only way push will work on my iPhone 4 is to leave the mail app open in the multitask bar, if mail is closed completely, push will not work. The iPad works with mail app turned on or off.
  4. Skull One
    Offline

    Skull One Super Moderator Staff Member

    Joined:
    Apr 27, 2011
    Messages:
    4,393
    Likes Received:
    482
    Trophy Points:
    83
    Location:
    Earth
    That is very incorrect. The push listening app is run at the OS level, not a the user level and hence doesn't require ANY app to be open for a notification to be shown or responded to. If you wish to confirm this for yourself, reboot the phone and then send it an email for any address that is setup for push notification.

    BTW, I did this exact test to make sure I would never miss a server alert from work.
  5. DaveM
    Offline

    DaveM Active Member

    Joined:
    Mar 23, 2011
    Messages:
    613
    Likes Received:
    32
    Trophy Points:
    28
    Location:
    Ohio
    He's right Skull. I would agree that it's not supposed to be that way, but my own experience plus that of many others who have been posting here lately indicates that it's either a bug, or there's something else affecting it - maybe another installed app that uses push? Maybe a setting? I've fought this since iOS 5 came out and have not been able to get it working either. Keeping the mail app open is a workaround, not a fix. Maybe you can help figure out why this is happening to some of us.
  6. Blurayfan
    Offline

    Blurayfan Member

    Joined:
    Oct 12, 2011
    Messages:
    66
    Likes Received:
    4
    Trophy Points:
    8
    I just tested this with my iPhone 4 that won't receive Push emails. Leaving the email App running in the background does allow me to receive the pushed mail tested this by sending three emails two minutes apart from each other and they were received within seconds. Then sent four more after closing the App and those were not received until I opened the app again.
  7. Skull One
    Offline

    Skull One Super Moderator Staff Member

    Joined:
    Apr 27, 2011
    Messages:
    4,393
    Likes Received:
    482
    Trophy Points:
    83
    Location:
    Earth
    Very interesting to say the least. I have never seen this issue under iOS 4, 5 beta or 5 GM. And I no theories at present to explain why a difference could exist. But I am dwelling on it.
  8. ectopudding
    Offline

    ectopudding New Member

    Joined:
    Oct 4, 2011
    Messages:
    70
    Likes Received:
    3
    Trophy Points:
    0
    Location:
    Phoenix, AZ
    i hope you got it all sorted out by now, but if not.

    try Settings > Mail, Contacts, Calenders > Fetch New Data (make sure push is turned ON - and set a time limit for when you want the emails retrieved), and that should work. my emails show on my lock screen all the time, with the same settings enabled.

    also, try Settings > Notifications > (scroll to Mail) Mail > (make sure notifications Center is ON, then make sure View In Lock Screen is ON

    hope this helped!
    Last edited: Oct 17, 2011
  9. DaveM
    Offline

    DaveM Active Member

    Joined:
    Mar 23, 2011
    Messages:
    613
    Likes Received:
    32
    Trophy Points:
    28
    Location:
    Ohio
    Sure that will work, but it's not Push. That's automatically fetching at a given time interval. As the instructions say, "The schedule below is used when push is off or for applications which do not support push...."
  10. iCrank
    Offline

    iCrank Member

    Joined:
    Feb 27, 2011
    Messages:
    5,638
    Likes Received:
    82
    Trophy Points:
    48
    Location:
    Vallejo, Ca
    I have no issues with receiving push. So I would have to go with skull one on this one.
  11. ectopudding
    Offline

    ectopudding New Member

    Joined:
    Oct 4, 2011
    Messages:
    70
    Likes Received:
    3
    Trophy Points:
    0
    Location:
    Phoenix, AZ
    If push is on, your push will work. Everyone knows what push is. And there is fetch. The fetch system uses those times everyone selects to pull data every 15, 30, hour, or manual intervals when push isn't available, i.e an app that doesnt support Push data. But depending on the email client you have, determines if there is push or not.

    I have no problem what so ever getting my emails pushed to my iPhone 4 the second I someone sends me data, be it on my old yahoo or gmail, or even my new ICloud. Maybe exchange is different now in iOS 5. Only time will give us more answers.


    ---
    I am here: http://maps.google.com/maps?ll=33.454144,-111.986228
    Sent from my iPhone 4 using Tapatalk
  12. Skull One
    Offline

    Skull One Super Moderator Staff Member

    Joined:
    Apr 27, 2011
    Messages:
    4,393
    Likes Received:
    482
    Trophy Points:
    83
    Location:
    Earth
    I am using Exchange for my Hotmail and GMail accounts under iOS 5. I am doing the following steps and typing them up:

    Powering off.

    Created an email in Hotmail that is going to my Hotmail, Gmail and Mobile Me accounts.

    Powering on the iPhone.

    As soon as the lock screen goes active I will hit send.

    Sent.

    Time from sent to all three hitting the phone, about 12 seconds.


    If you are having an issue with push mail, then there is a setup issue with the account or in the general settings.
  13. ectopudding
    Offline

    ectopudding New Member

    Joined:
    Oct 4, 2011
    Messages:
    70
    Likes Received:
    3
    Trophy Points:
    0
    Location:
    Phoenix, AZ
    I get my mail instantaneously. I agree its definitely a setup issue. :)


    ---
    I am here: http://maps.google.com/maps?ll=33.464011,-111.990911
    Sent from my iPhone 4 using Tapatalk
  14. DaveM
    Offline

    DaveM Active Member

    Joined:
    Mar 23, 2011
    Messages:
    613
    Likes Received:
    32
    Trophy Points:
    28
    Location:
    Ohio
    No one is doubting that it works for you. But there is a fair number of us who have been posting lately with push problems that can't be explained by the simple answer of having push turned on, or any other settings. To just say that push will work if push is on doesn't solve the issue.
  15. DaveM
    Offline

    DaveM Active Member

    Joined:
    Mar 23, 2011
    Messages:
    613
    Likes Received:
    32
    Trophy Points:
    28
    Location:
    Ohio
    Very possible Skull, but so far I haven't found it, and I assure you I've really been over them. As a matter of fact, as mentioned in another topic, I actually got push to work once, but never after that. There were no changes made before or after that one time that it worked. It just worked, then it didn't. :(
  16. Skull One
    Offline

    Skull One Super Moderator Staff Member

    Joined:
    Apr 27, 2011
    Messages:
    4,393
    Likes Received:
    482
    Trophy Points:
    83
    Location:
    Earth
    Alright lets level the playing field. Do a forced iPhone backup. Do a factory reset. Activate the phone. DO NOT RESTORE. Create one exchange email account with push notifications. Without going into the mail app, send an email to the phone. If it works, you know it is your data. Restore that data, destroy that email account and reenter it again. If that doesn't fix it then the issue is in the general settings. It is called shotgun troubleshooting, but I can guarantee after you have done all this you will know where the problem lies.
  17. DaveM
    Offline

    DaveM Active Member

    Joined:
    Mar 23, 2011
    Messages:
    613
    Likes Received:
    32
    Trophy Points:
    28
    Location:
    Ohio
    I just may do that, but if I do I'll need some help setting up the exchange account. Never had one before. It's not something that I'm going to start tonight for sure. I'd like to think that it ought to have a simpler solution. I do appreciate the suggestion Skull. Really do.
  18. ectopudding
    Offline

    ectopudding New Member

    Joined:
    Oct 4, 2011
    Messages:
    70
    Likes Received:
    3
    Trophy Points:
    0
    Location:
    Phoenix, AZ
    I'm sure it's just ios and the iCloud network right now. Sometimes I can send an iMessage, sometimes I can't (more cant than can right now).

    4 million iPhone 4S were sold in 4 days, and I'm sure most of those people are trying to connect with iCloud and other services but each of us are having difficulties of their own, and it's only normal. Problem reports are sent automatically, I'm sure the apple team is trying to press every bug out as we speak. No OS is perfect and fully functional completely the first few days, let alone weeks its been launched.

    Everyone's new OS experiance can vary. I'd do what Skull is suggesting, it seems the only thing left to do. What could it hurt?


    ---
    I am here: http://maps.google.com/maps?ll=33.462282,-111.990683
    Sent from my iPhone 4 using Tapatalk
  19. Skull One
    Offline

    Skull One Super Moderator Staff Member

    Joined:
    Apr 27, 2011
    Messages:
    4,393
    Likes Received:
    482
    Trophy Points:
    83
    Location:
    Earth
    This is how you setup gmail for push.
    Setting up Google Sync with your iOS device - Google Mobile Help
  20. Blurayfan
    Offline

    Blurayfan Member

    Joined:
    Oct 12, 2011
    Messages:
    66
    Likes Received:
    4
    Trophy Points:
    8
    In this scenario push does work. The problem comes in when a iPhone is already powered on but in stand by. Any email sent will not be received unless the user opens the email app or reboots the phone.

Share This Page