FYI: What Caused Problems

Discussion in 'iPhone 5s' started by HunnieBunnie, Oct 31, 2018.

  1. HunnieBunnie

    HunnieBunnie Active Member

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    I started having some weird problems with my iphone after the last two updates, e.g. Siri was not available away from home, and some phone numbers I tried to dial came in as "number not in service," and I kept losing my Internet connection away from home. Also, some numbers I got through to, I was still unable to get through on the numbers's automated system--you know, press 1 for this, and press 2 for that, etc. My carrier checked the service weeks ago and told me it was not the service that was the problem.

    Anyway, it was becoming so bad that I finally belled Apple tech support after the last OS update, which I believe was 12 or something like that. The lady I spoke to was able to use some sort of programme to actually see my phone just as I could see it in front of me--I know you can do this with computers, so now you can do it phones, too. : ) This was SO HELPFUL! Anyway, she identified that one of the symbols at the top of my phone next to my carrier's 4G Lite stuff, and that looked like an old style telephone receiver, was actually an indication that iCloud storage was full. I had been getting emails on this fact forever, and I was not interested in buying more storage. For some reason, iCloud and I just do not fit well together. It was good to know what that symbol meant, though.

    Well, she suggested the following fix, which unfortunately meant purchasing more iCloud storage. She helped me to get that set up, and then we were going to reset the phone to factory settings, but so far, that does not seem to be needed. Once iCloud was set up (took well over an hour for it to update, and I am only storing photos and contacts info), I tested the phone to see if the problems were continuing, and they were not! So, I never bothered to bell back Apple to help me get the phone set back to factory default.

    The upshot is that all of the problems I was having were related to iCloud being full. You could have knocked me over with a feather! I never would have made that connection. Just wanted to share this because it may be helpful to others who may be having some strange problems with their phones and not know why.

    Cheers, everyone,
    HunnieBunnie
     
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  2. zstairlessone

    zstairlessone Well-Known Member

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    I recently updated my iCloud storage also, now living stress free like you
     
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  3. HunnieBunnie

    HunnieBunnie Active Member

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    ^^^ Glad to hear it. Really, at this point, what I think I would like to do is to get everything back on my computer and sever my connection to iCloud. I can store all of my photos on a site like Shutterfly. I can put my contacts in an old fashioned address book. My most important documents can be printed out and put into file folders.
     
  4. NSquirrel

    NSquirrel Active Member

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    Accessing photos on icloud is not very straight forward to me, but I can access them easily via my Windows PC and, I assume, a Mac. (I have never worked out how to see them all on my iPad or iPhone.)

    On Mac or PC, look at your iCloud storage of photos and, if it is anything like mine, you may find loads more photos than you expected - hence iCloud fills up quckly. Every now and then I drag them all off to local storage and delete all but essentials on iCloud.
     
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  5. HunnieBunnie

    HunnieBunnie Active Member

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    ^^^ I love the idea of iCloud, but I have not been very successful with it. If I delete a photo on my Mac, and the photo has also been saved to iCloud, does it delete there, too?

    I have no doubt that there are photos on my iCloud that I do not need or want there. Is there some way to add only specific chosen photos to iCloud?

    Also, is the a quick, easy way to delete a bunch of photos on my iPhone? Once I upload them to my computer, I have no reason to keep most of them on my phone.
     

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