Cannot delete my iPhone7+ pic originally created on my Android SSGN2 & imported into my iPhone7+

Discussion in 'iPhone 7 Plus' started by JohnDohe, Jul 8, 2019.

  1. JohnDohe

    JohnDohe New Member

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    Hi,

    I imported a picture taken in 2015 on my Samsung Galaxy Note 2 into my iPhone7+ when I got it in November 2017.

    Now I want to delete this pic.

    I can't.

    In my iPhone7+ I tap Photos, tap Photos, tap Select, tap the pic I want to delete and I get a check mark on the pic but . . . the trash icon in the bottom-right of the iPhone's screen remains greyed out.

    I've tried connecting my iPhone7+ to my Mac, opened iTunes, selected my iPhone7+ and . . .
    there's no Photo's folder under my iPhone7+ in iTunes.

    ARGGHH!!!

    What to do?

    Any help much appreciated!
     
  2. J. A.

    J. A. Super Moderator Staff Member

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    Welcome to iPhone Forums!

    If iCloud Photos is enabled on your iPhone (in Settings - Photos), you won’t get a Photos tab in iTunes. Disable it, just long enough to remove the image from your device, use iTunes to remove the picture, then turn iCloud Photos on again.

    Hope that helps.
     
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  3. JohnDohe

    JohnDohe New Member

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    I went:

    Settings > Photos

    iCloud Photos is turned off.

    What to try next?

    Thanks!
     
  4. J. A.

    J. A. Super Moderator Staff Member

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    In iTunes, did you select your iPhone in the sidebar under Devices?
    What you need to choose is the iPhone icon that appears at the top left in iTunes when your device is plugged in.
     
  5. JohnDohe

    JohnDohe New Member

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    Hi,

    Yes, did that exactly.

    Still no "Photos" folder under/in my iPhone7+ :

    upload_2019-7-9_12-52-47.png
    What next?

    Thanks!
     
  6. JohnDohe

    JohnDohe New Member

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    @ carolineM

    "It appears to be under TV Shows."

    Nope . . . nothing there . . . :-((
    upload_2019-7-9_13-38-14.png
     
  7. J. A.

    J. A. Super Moderator Staff Member

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    There’s a Photos folder in Settings - Summary, above your device.
     
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  8. JohnDohe

    JohnDohe New Member

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    Now you see it, now you don't:

    upload_2019-7-11_12-3-31.png

    I got your reply, started iTunes, plugged in my iPhone7+, and that's the screenshot.

    What happened to the Photo's folder under Library ??

    Thanks!
     
  9. J. A.

    J. A. Super Moderator Staff Member

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    There was Photos on your first screenshot:
    C409FEAC-F9E9-46F5-955A-70DCF06C4CC3.jpeg
    Tap the iPhone icon at the top:
    80095BC6-988B-4851-A7A5-EC0BC8970824.jpeg
    Then look for a Photos folder in the sidebar.
     
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